More filters

Sensors missing

dano
Updated at 2025-07-06 00:06:15 UTC 

Hello,

After the winter only one of my three sensors shows in the app.  (Twisty Baby Locust).  The other two do not, and when trying to add back in the app errors out as they are already associated with my account....how do I find them and get them back?  I have charges both to ensure good power, and waited multiple day for them to sync, but still missing.


Thanks

Dan


View: 47   Answer: 1

1 out of 9 zones only work manually

Gyade B.
Updated at 2025-07-03 23:32:35 UTC 

Hello,

Zone 4 out of my nine zones will only run when I manually  turn the  controller valve  in the box in the ground, and not from my metro sprite app. I tried removing and inserting the zone 4 wire in the Netro slot , but still no luck . All the other zones will run from the app except zone 4. Please help.

View: 121   Answer: 1

Wifi error

nvenezia
Updated at 2025-07-02 14:51:10 UTC 

Hello,

I get this error only on a couple of zones.  See the attached photo. As you can see the zone "misc" shows error.  Any ideas 

View: 122   Answer: 1

Valve not opening

paolo cellini
Updated at 2025-07-01 05:11:54 UTC 

I have a Netto controller 12 

It starts the water pump but not opening any valve 

View: 141   Answer: 1

Zone 1 and Zone 2 are reversed

Fat Cut
Updated at 2024-12-29 07:11:04 UTC 

The two zones on the Netro Stream Smart Indoor Watering System are in reverse. When I select Zone 1 manually on the machine or from the app, the water squirts out from Zone 2. And by selecting Zone 2, the water comes out from Zone 1. Anyone else having the same issue? Is this something I can fix as a DIY, like opening the box and swapping out the two wires? 


View: 2262   Answer: 1

Zone won't shut off.

shoo.shoo
Updated at 2024-11-10 05:55:43 UTC 

Hi,


I have 4 zones and a master valve. When I run any of the zones, they won't shut off when the timer runs out. If I switch the AC power off, then the valve will shut. I have checked the valve and it has no issue with opening and closing except when the sprite is running it. I tested cables for continuity, and I have tried swapping cables with no change. My ac power pack is AC 24v.


This issue affects each of the valves but only when controlled via the sprite. The valves are fully operational otherwise.


Hoping for a fix, otherwise will return to Amazon under warranty and get another brand.

View: 2345   Answer: 1

smart solar powered netro wifi tap timers

Trevor Pfeiffer
Updated at 2024-12-26 20:05:12 UTC 

Hi do you sell the smart solar powered netro wi fi tap timers direct,i need 20 thanks 

Trevor Pfeiffer

View: 2103   Answer: 1

Zone photo

Russ McEvoy
Updated at 2024-12-28 11:29:31 UTC 

Hi,

I've just installed a Spark 16 and I'm playing with the settings. I tried out a zone photo that hasn't really worked but can't seem to find a way to delete it.

Can someone help please?

View: 2098   Answer: 1

WISPERER 2 SENSOR DOES NOT MEASSURE HUMIDITY WELL

John BAIMAY
Updated at 2024-12-26 11:35:25 UTC 

One of the sensors started giving humidities form 80 yo 30% from one hour to another. I changed the position of the sensor and restarted various times. Now the sensor measures 0% humidity. 

Now after 4 days the sensor is dead. Tried charging and still doesn't start or show any life.

Any ideas to solve this problem?

Regards. 

View: 2127   Answer: 1

Random Start

Mario Hardy
Updated at 2024-12-23 12:56:07 UTC 
I don’t know what’s going on my Netro spark randomly started on its own at night. 5 or 6 times a night for 1 min up to 10 min. Yesterday it ranned for nearly 90 minutes. How can I prevent this?  
View: 2092   Answer: 1

Reset, but still not connecting

lorenzo s
Updated at 2024-12-19 23:36:08 UTC 

Please help. I'll provide a reward for getting my N-12 to work.


lss

View: 2824   Answer: 1

Sprite went offline

dkoford@gmail.com
Updated at 2024-12-18 02:30:29 UTC 
System went offline at 2 in the morning and I can’t get any response. Checked the outlet and it’s working. Tried to reset. Unplugged and plugged back in. Help!
View: 2243   Answer: 1

Changing ownership

Andrew Hopkins
Updated at 2024-12-16 01:39:48 UTC 

Hi, I am just about to sell our house and with it the Netro Retic system. How do I change the owner email? I’ve tried it in the app but it keeps failing 🙁 

Thanks,

Andrew

View: 2340   Answer: 1

Solenoid does not switch off

Nath Moyes
Updated at 2024-11-15 00:49:20 UTC 

Hello


My system has 5 solenoids.  All worked fine until recently.  One will turn on and off manually.  


However in smart timer it turns in but not off.  


How can I confirm if a app set up issue or a hardware issue with solenoid itself.  


Nath

View: 2346   Answer: 1

Pixie unable to connect to the internet

Robert Greenwood
Updated at 2025-04-06 18:47:24 UTC 

I  bought a new Pixie and I connects with my router, it does not connect to the internet. The suggestions in the directions do not solve the problem. Any suggestions?

View: 1429   Answer: 1

Konrad

berlin
Updated at 2024-11-10 09:36:28 UTC 

Hello,

I had to change my google password and now I lost all my datas from my last installation in my Netro system.

What can I do to find it again. Must I install everything new?

Who can help me?


Thank's

Konrad

View: 2294   Answer: 1

Netro Spark valve testing

Peter Strohmayer
Updated at 2024-11-14 13:49:20 UTC 
How does the Spark test the valves?


I want to connect a 24V input sensor on the spark outlet channels to switch 2 knx connect valves in different location. Cabling to those valves is to long for 24V. 
The valve testing always says that there is not current and switch it off --> Do i need a resistor on the outlet to simulate a valve? If yes, which value should the resistor have?


Thanks,

Peter

View: 2282   Answer: 1

Manual operation won’t come on

Carolyn Simmons
Updated at 2024-12-01 20:53:00 UTC 
I live in Conroe, TX and I cannot get the manual operation to come on. I’m supposed to water every 2 weeks during the winter months if I have not had rain. No rain in over 2 weeks so I need to turn it on. I do not have anything programmed right now. Any suggestions?
View: 2200   Answer: 1

Sprite / Spark and Flume

Bruce P
Updated at 2024-12-12 22:28:13 UTC 

I have a Flume on my master water meter.

Is anyone familiar with any integration between Sprite/Spark and Flume?


Thinking of scenarios like:

If Flume water is already in use heavily (can be defined) then delay watering

Logic between Flume and either Metro to help with faulty valve / leak detection based on water (augmenting Spark's*)

If Flume detects water is shut off, don't run any Netro programs


* I read in Wency's reply at (https://netrohome.com/en/forum/posts/3479/show_question) that 

"The faulty valve detection relies on monitoring the voltage and current of the water valve's operational state. As for measuring the volume of water consumed, it's a consideration for future developments."

.

View: 2153   Answer: 1

Changing ownership

Andrew Hopkins
Updated at 2024-12-16 01:38:57 UTC 

Hi, I am just about to sell our house and with it the Netro Retic system. How do I change the owner email? I’ve tried it in the app but it keeps failing 🙁 

Thanks,

Andrew

View: 2182   Answer: 1