My watering hub is offline. I’m away from home. Will it continue to water?

The app always shows a “1” indicating that there is an unread message.  I have opened any and all messages and can’t get rid of it…am I missing something?

Hi, what causes this and any suggestions to resolve?

I have unplugged it and plugged it back in. Still does it. 

How do I change the date format from American? In Australia we use the following format: DD/MM/YYYY. Shouldn't the app be set to read the default setting of the phone?

I'd like to use bootlace ferrules for all the wiring to the sprite as shown in your installation video (power connection). I'm using 0.5mm² x 7 core cable and 0.5mm² bootlaces and the unit won't grip them. I've tried other sizes with the same result. What size ferrule is required?

Hi, I installed the Sprite Netro today. Did a manual test. 

All zones worked fine except one of the zones started running but is not stopping. App shows stopped but the water keep going. 

Any ideas? Is it the metro issue or sprinkler valves? I powered off the Netro but still the water keeps on going.

Once you have programs setup to do your watering, you hardly ever get into this app unless you need to stop watering, change the program, or test a zone with a broken/fixed head. My biggest complaint about this app is that when I need to stop watering for the day (for various reasons), I have to remember how to do that in the Netro app, and fumble through menu after menu to figure it out, because I do not use it every day. I just want to stop the dang watering for the day. There needs to be a button right on the first page that comes up to stop or suspend all watering schedules for the day. I told Moen if they put that in there app, I will switch in a heart beat. Giving you the opportunity to keep a customer and put into your app. 

Hi,

In Perth Australia, we disable reticulation in winter, sure to winter rains.

In some cases, I've needed manual water parts of the garden sure to warm weather and lack of rain.

In order to do so currently, I need to set the system to enabled,  perform a manual run, and then remember to disable the system again. Sometimes I forget to do the last bit.

Can we allow for manual run without needing to enable the system?

Netro app won't open... It opens then closes. I tried uninstalling and reinstalling.  Cleared data. App still won't open. I only have access throughout the beta web app

I just replaced my sprinkler controller with a new Netro Sprite 6.

Using both a programmed or a manual start, all valves don’t stop unless I remove power to the Sprite.

During a program, where I planned the zones to run sequentially, the zones activate one after the other without stopping and causing the zones to loose pressure and be unable to complete.

On the FAQ, it says to remove power to stop the zone, which actually stop all the watering, but this it totally unusable to me.

I am using the European version with the provided power supplier. I am based in Italy.

Can you please help?

Thank you!

Been a Netro customer for a while and pretty handy. I have three different Netro controllers and my oldest one just stopped working and won’t power up… I have verified the power at the outlet and have changed out the power supply with another 24v power supply that I know works. Still the controller will not power up. 

Let me know if anyone else has suggestions. 

Thanks!

John in Lincoln, NE

Hi the current app shows the toy water consumption but the starting month is always the current month and what it makes sense is to see you from January to December 

My Pixie has been intermittent with meeting its watering schedules. I have a reliable wifi router and strong cellular service.

-Some days the app shows checkmark to confirm watering and yet no actual watering took place.

-Other times the app shows the yellow triangle with Exclamation mark and sometimes actual watering took place and other times it didn't water at all.

-On some occasions the actual watering starts a minute late and finishes on time.

I cannot get the controller to turn on any valves. I have a netro spark 16 and I can't get the controller to open any valves. Programs, manual runs or manualy at the controller itself. Please advise. Do I need to reset or reboot something? Or is it a server related error. 

Hi, I can't associate my netro with the IROVAT1 weather station, the system issues "please enter a station ID" error. What to do? Thank you

Looking in the Personalized watering mode of Smart watering, I would ask what is the default water flow rate that Netro app uses to calculate watering. I did some tests and guess that it might be around 38 mm/h. Is that right? Having a domestic flow different could distort the data used by the algorithm and might recommend to use personalized settings instead of the default settings. Thank you.

I’ve set all zones to eco mode…but one zone keeps calculating to irrigate for 40-50 mins every 7days which doesn’t sound like ecomode to me. Also it seems to be the reason why our water bill shot up.

How can I fix this?

Why when I add manully watering time the humidity of the zone don't  change?

Why the next smart program don't reduce time ?

Thank you.

Hi, i’ve setted two preferred time ranges for the programs. But smart app is not considering that. What is my fault? Thanks

Is there a way to combine the weather underground rain data with the netro forcast as well as the temp? I have found that netro forcast/ temp tend to be very good but the moisture from rain tends to be off quite a bit,  I have a wheather underground station mere blocks away, but the forecast stinks.