Help.  Last summer I installed my new Netro.  each wire color correlated to a specific area ie. front yard, back yard, side yard.  It worked last summer.  Now when I tell the system to turn on my any area such as back yard my front yard turns on each time.  all other areas remain dry.   help. what do I do?  i have already reset my unit and reconnected to wifi but still the same. 

Hello, I buyed your power adapter the mars 8. what's the deliverying term to receive it in France? I didn't receive any notification...

Hope to hear from you soon. Best regards

hi,
I have activated the skill for alexa but no pixie device is added to me
(while in google home instead after adding the service my pixie appeared)

what can i do or check to solve?

TNKS

best regards

stefano

Great news again! We now support Spanish, Italian, French and German for Google Assistant voice control. Please say "Talk to Netro Home" in your Google Assistant app on your phone and link your Netro account before using your google devices.  

In case you experience difficulties in using the Netro Home skill, please write to support@netrohome.com or contact us in the Netro app.  

Thanks,  

Netro Inc

I'm selling my house with a sprite 12 zone system already set up. How do I transfer this to a new owner without having to reset zones, naming the zones, selecting type of plants and timers?

I know they will have a new wifi router. I think I can set that up. 

I have the Netro Whisperer and, recently, it is only indicating 1% soil moisture even though it’s inserted into a fully wetted pot.  I’ve tried cleaning the sensor stake and recalibrating it but it still only indicates 1% soil moisture on the app.  How can I correct this?

To the Netro community:

We are pleased to launch the Netro Referral Program. You can earn reward points when your friends become Netro customers!

1.Invite your friends to join Netro using your unique link

2.Your friends get a discount or reward points

Your friends enjoy 10% off their first orders or $10 credits toward their first subscriptions.

3.Get your reward points and repeat to earn more

You will earn reward points* equivalent in value to the discounts or credits given to your friends.

*Reward points: for every US dollar your friends spend on their first orders you will earn 10 points ($0.1). You will earn 1000 points ($10) for every friend who chooses to subscribe. There are 3 ways to redeem the reward points:


1. Use the reward points to purchase Netro products at netrohome.com (100 points = 1 US dollar)

2. Use the reward points to pay for your subscription fee at netrohome.com (100 points = 1 US dollar)

3. Withdraw the reward points to your PayPal account (200 points = 1 US dollar)

Your reward points will never expire.

You can check more info about Netro's Referral Program here https://netrohome.com/shop/refer

Netro Inc

Hi- it has been raining now for two weeks and it says moisture level 100% but still watering everyday?  

This is an easy question 

Thanks

My sprinklers are starting 1 hr past when they are programed due to daylight savings ending.

I would have assumed the clocks changed with the clock on my phone but that doesn't seem to be the case. 

Haow can i change this? 

New system owner. When having fall blowout performed, I found I needed to be present to run each zone. I didn’t find a way to provide access to the technician. Other systems on the market provide this function. 

Manually watering Zone 2, sprinklers stopped watering while the app still showing watering and counting the time, tried all other zones, none is watering though the app shows they’re. Checked wifi works, power to the controller works. The only thing I noticed is that the light on the controller is off all the time except when unplug and plug it back, the light flicks once and then remained off

It’s like the app doesn’t know it’s connected 

To the correct WiFi although it is.  Bought a new sensor - not connecting since upgrade to iOS 13. Please advise. See pictures. 

You mentioned you would add the ability to display the ip address in the next upgrade. Having dealt with networking issues for many years. I find it best to be able to assign static ip addresses to my home networked devices so I don’t have random dhcp issues causes by laptops or phones reconnecting and trying to take over an IP address that might be in use by a device that is a permanent resident.

Would you add the ability to assign the IP address to the controller? Many people don’t realize the significance of this but I find it important to a healthy home network.

I've been using my sprite with a Whisperer since a few months. The sprite works wonderfully but the whisperer has serious probloms. I get incorrect readings. Specifically my whisperer is stating 1% topsoil moisture level. Honestly this is impossible after a sprinkling succeded at 6:00 this morning. This misbehaving is going on since the first week. It works for the first day or two after resetting the whisperer but then it goes weird. On other occasions instead the topsoil moisture was stuck at 98% even after several days of not sprinling in full summer with temperatures over 35°. 

I have tried anything from resetting the whisperer to changing spot. At this point I'm led to think that the whisperer is broken.

Is anybody else having this strange behavior?

Do you have any other suggestion to solve this problem?

I have noticed that you are not giving due importance on support requests in this forum about whisperer problems. In my opinion you should put more effort into this.

https://netrohome.com/forum/posts/73/show_question

https://netrohome.com/forum/posts/132/show_question

https://netrohome.com/forum/posts/199/show_question

https://netrohome.com/forum/posts/289/show_question

https://netrohome.com/forum/posts/366/show_question

https://netrohome.com/forum/posts/392/show_question

Thank you

Good product but there is not a windows 10 APP or the possiblity to setup by browser directly to IP address of netro. There is not web server inside.

How to determine prior watering schedule?

My system says it watered yesterday, which it didn’t, and it’s telling me the next watering is in 8 days during my 100 degree days.  What’s going on?

My 2nd watering cycle on even numbered days is during the highest heat of the day and it’s burning my shrubs in zone 4.  Why not once a day in evening hours for good soaking?

Hi. 

We r in Toronto canada and we have extremely cold winter , every year we are asking expert to come and drain the water from the system. I would like to know can i do same with running cycle or still i have to ask expert to come and drain the system?