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Wency Pan


話題

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Rain delay
19
Wency Pan
更新時間 2023-05-08 07:31:21
Hi David, To cancel the restriction, please go to schedule->tab the specific date (date with gray dot beneath is your restriction date), then tap on the specific restri…

Registrazione utente finale con utente master
19
Wency Pan
更新時間 2023-05-08 07:30:12
Dear Francesco, Please note shared users must have a Netro account. Please let the user register a Netro account first. Please see this article about how to use the , shared us…

App states watering when it is not
19
Wency Pan
更新時間 2023-05-04 01:41:56
Dear customer, When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedu…

Pixie Z1
19
Wency Pan
更新時間 2023-05-04 01:40:13
Hi Jason, Could you please send us an email to support@netrohome.com with your Netro account registered email? We checked our email inbox and we did not received your e…

Suggestion
19
Wency Pan
更新時間 2023-05-04 01:35:01

Hi Tom,


Thanks for your request and I will forward it to our R&D.


Thanks,

Wency

Netro Support

Pixie connection
19
Wency Pan
更新時間 2023-05-04 01:34:12
Dear customer, You do not need hub for the Pixie, Smart Hose Faucet Timer.  Netro Pixie timer can be used independently as a smart irrigation controller and does not re…

Alexa
19
Wency Pan
更新時間 2023-05-04 01:31:34
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Purchasing in the UK
19
Wency Pan
更新時間 2023-04-28 01:56:58
Hi Phil, Netro doe not have distributors in the UK. Currently, Netro sensor Whisperper is  available on our own website https://netrohome.com We offer Free on orders…

How to cancel schedule

19
Wency Pan
更新時間 2023-04-27 06:15:39
Dear customer, if you want to run it 2 days, you can create two one-time run in Settings->Programs.  You can go to Settings->Programs to delete the programs. If you …

0 Minute Zones?

19
Wency Pan
更新時間 2023-04-27 06:11:47
Dear customer, Sorry Netro does not have 0 Minute settings. You can deselect the unwanted zones in the program settings. Thanks, Nereo Support …

2 new devices. One not working.
19
Wency Pan
更新時間 2023-04-25 07:06:55
Dear customer, Could you please manually turn on and off the valve (quickly press the button twice) for about 10 times? Could you please send us an email to support@…

One zone not getting smart watering
19
Wency Pan
更新時間 2023-04-25 07:06:06
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will look into this issue.  Thanks Wency,  Netro S…

problem with Netro sprite 12 controller

19
Wency Pan
更新時間 2023-04-25 07:05:49
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Master error “open circuit”

19
Wency Pan
更新時間 2023-04-25 07:05:09

Hi Neil,


We will look into it and get back to you soon.


Thanks,

Wency

Netro Support

Watering even though 100% saturation
19
Wency Pan
更新時間 2023-04-20 03:27:21
Dear customer, The humidity is 27% on April 13th and it shows 100% after watering on April 14th. Netro encourages longer water time and less water frequency, which will…

Pixie keeps disconnecting
19
Wency Pan
更新時間 2023-04-19 01:07:42

Hi Sang，


We will look into it and get back to you soon.


Thanks,

Wency

Netro Support

dummy serial for testing
19
Wency Pan
更新時間 2023-04-17 06:31:43

Dear Christophe,


Sorry, we do not have test/dummy serial number.


Thanks,

Wency

Netro Support

Multiple users
19
Wency Pan
更新時間 2023-04-17 01:59:06
Dear customer, You can use Netro shared user feature to set the Netro devices for two users. Please let the user register a Netro account first. You can refer to this a…

Watering even though 100% saturation
19
Wency Pan
更新時間 2023-04-17 01:57:15
Dear customer,  We will look into it and get back to you soon.  Thanks, Wency  …

Intelligent mode useless
19
Wency Pan
更新時間 2023-04-17 01:54:16
Dear customer, Could you please confirm if your programs are enabled and check the start time of your programs? If you want to use your own programs and do not w…