Hi Alfonso,

We checked the sensor data and it looks normal now. We will keep monitoring the sensor data.

Thanks
Regards, 
Netro Support

Dear customer,

We have updated the manual run feature and please find the manual run button in the home page, below the Netro logo, there is task bar "online", "battery percentage", "manual run", "rain delay". We are still improving this manual run feature and the final version will be similar as the previous one.

Regards,

Wency

Netro Support

Hi Jim,

For users who have more than 12 zones, we are thinking about recognizing additional controllers as extensions, not as different units. When adding a second controller, it becomes zones 13-24, the third would be 25-36, etc. In this way, there will be no overlapping of watering times and users can see one schedule for the day and do not need to switch between controllers.

I think one possible workaround it to add restrictions, for example, you can tell one controller to only water on even days and the other one to water on odd days. Or one controller to only water before 7am and the other one only water after 7am.

Please let us know if you have any questions.

Thanks,

Wency

Nero Support

Hi Haris,

We suggest 60%~90% for lawn. Water your lawn when the moisture drops to below 60% and raises it to 90%.

Thanks,

Netro Support

Hi Jannis,

 

Thanks for your suggestion and it is a great point.  I will forward it to our R&D and we will discuss about it.

 

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Hi Ethan，

Netro does not calculate how much hours of sunlight each week/month/year. I will forward your request to our R&D and we will discuss about it.

Thanks,

Wency

Netro Support

Hi Ken,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Hi Alfonso,

I noticed the exclamation mark on your schedules which means the cloud server did not receive the confirmation from the device. Could you please do a manual run test, see if there is water come out when your manual run start to water. 

Thanks,

Wency

Netro Support

Hi Joachim,

We have updated it for you now.

Thanks,

Wency

Netro Support

Dear customer,

Please follow my below instruction to do soft reset of the device and you can use your Netro app account to add this device as new to your own account.

1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up
4.Press the reset button for less than 1 seconds to do a soft reset (use a pin insert to the RST hole button)
5.Wait for 5 seconds. This should set the light to slow blinking and your device is in HOST mode now.
 
You can add the device as new to your own Netro account.

Thanks
Regards,
Netro Support

Hi Alan,

If you remove the wire for station 1 from the controller, then start watering other stations for example station 3, does station 1 start to water? 

Thanks,

Wency

Netro Support

Hi Jean,

Do you mean the value for weekly irrigation is too small to see?

Thanks,

Wency

Netro Support

Hi Steve,

Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. It will also break long water time to several small slots to prevent water runoff.

Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.

Thanks,

Wency

Netro Support

Hi Victor,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Hi John,

Could you please send us email to support@netrohome.com with your email?

We will have our technician look into this issue. 

 

Thanks

Wency

Netro Support

Dear customer,

Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you want to decrease the watering amount , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 

Thanks,

Wency

Netro Support

Hi Jacques,

Could you please send us email to support@netrohome.com with your Netro account registered email and your shipping info? 

Thanks,

Wency

Netro Support

Hi Rudy,

Could you please do a manual run test, see if there is water come out when your manual run start to water. 

Thanks,

Wency

Netro Support

Dear customer,

We have received your phone call and we will help you with the setup.

Thanks,

Wency

Netro Support