Dear customer,

The initial firmware version upon installation may indeed be 1.0.0, but please rest assured, it will automatically update to the latest version later.

If you have any further concerns or questions, please feel free to reach out to us at any time.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks,

Wency

Netro Support

Dear customer,

We suggest switching this issue zone wire with other undeveloped zones. For example, assume the issue zone is zone 1, zone 2 is good zone. Switch zone 1 wire to zone 2, and zone 2 wire to zone 1. Test the two zones, see if the physical issue zone still faulty. 

Thanks,

Netro Support

Dear customer,

When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:
1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)
2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.

Please do a manual run test, see if there is water come out when your manual run start to water. 

If the schedules afterwards are all correctly run and confirmed, please don't worry about it. It could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.

Thanks,

Wency

Netro Support

Dear customer,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Wency

Netro Support

Dear customer,

Netro sensors update their readings every hour, unless continuous monitoring is activated.

Thanks,

Wency

Netro Support

Dear customer,

Could you please check if the Smart Zone feature is enabled for your zones? When the smart zone is disabled, the system will strictly follow the user program to water the zones. There is no intelligence here. Netro will not skip your schedules when there is rain. Regulation feature will not be in effect as well.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support 

Dear customer,

A single Pixie device can only be paired with one sensor. Unfortunately, it is not possible to assign two sensors to a single Pixie unit. If you have any further questions or require additional assistance, please feel free to reach out.

Thanks,

Wency

Netro Support

Dear customer,

We noticed that at the moment, weather data visibility is available. However, please note that synchronization of weather data may take a bit of time after the device is online.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support 

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

The Stream's water inlet is designed to be placed in a continuous water supply, such as a bucket or a container, and a pond might work as well. The Stream then pumps water from this source to water your plants. 

However, placing the Stream's inlet directly on a faucet might not have the best results. Secondly, if you’re looking to use the Stream with a specific zone of your Sprinkler system, it's important to note that this Sprinkler zone needs to have a water storage feature. Without it, we cannot guarantee a consistent water supply for the Stream’s inlet, and therefore, they may not be compatible for use together.

Thanks,

Wency

Netro Support

Dear customer,

Could you please let us know your plant type? Different plants need different watering strategies. If your zone grows shrubs or trees which typically have longer roots than grass and absorb water from deeper soil, it takes more days for the moisture level to drop. To refill the mositure level up, it takes longer time running the sprinklers too. 

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

New plant mode aims to maintain a high moisture level (above 85%), but it doesn't guarantee daily watering. You can try with the 'new plant' mode and monitor its impact on the growth of your plants.

If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic through Settings->Zones->Smart Zone,  which only skip rainning days for your programmed schedule. 

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support 

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency 
Netro Support

Dear customer,

The picture is not displayed. Could you please send us email to support@netrohome.com with the picture and your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

Yes you can set up programs on the controller using hotspot. Sprite will continue to execute the next 32 pre-loaded schedules if the Wi-Fi connection is lost, for example, the router or the internet service is down.

Thanks,

Wency

Netro Support

Dear customer,

May I inquire if this "5 seconds on, 1 min off" pattern occurs consistently during watering, or is it an occasional issue? Also, could you please let us know when this behavior started? Please press and hold the reset button for 8 seconds to do a hard reset to reset the unit to see if it works.

1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up
4.Press and hold the reset button for 8 seconds to do a hard reset
5.Wait for 3 minutes. This should set the light to slow blinking.

Thanks,

Netro Support

Dear customer,

For the backup feature, when the device is online, netro will pull and save normal schedules. When the device is offline, it will continue to execute the normal schedules that was pulled down previously. After the normal schedules are all executed, it will generate a backup program if the backup program is saved.

The backup feature can continue to operate until the internet is restored, executing the stored schedules locally. The backup is designed to prevent interruptions in watering, ensuring the soil remains adequately moist after completing the fixed-duration watering at a specific time each day.

The faulty valve detection relies on monitoring the voltage and current of the water valve's operational state. As for measuring the volume of water consumed, it's a consideration for future developments.

Dear customer,

Could you provide a diagram photo of the water pipes to help us better understand the location of your pump? Could you please send it to support@netrohome.com?

Thanks
Regards, 
Netro Support