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Wency Pan


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Whisperer 2 problems

19
Wency Pan
更新時間 2024-04-18 01:35:56
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Skip watering did not work
19
Wency Pan
更新時間 2024-04-18 01:35:30
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Sprinkler control of pool fill
19
Wency Pan
更新時間 2024-04-16 03:10:03
Dear customer, May I ask if your zone is aquatic plants? If so, you could try the "Plant Type" to either perennial or annual plants and select clay for the "Soil" to se…

Firmware updates
19
Wency Pan
更新時間 2024-04-15 05:42:09
Dear customer, The initial firmware version upon installation may indeed be 1.0.0, but please rest assured, it will automatically update to the latest version later. If yo…

Zone 1 watering everyday
19
Wency Pan
更新時間 2024-04-15 01:36:11
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

Zone won't start watering
19
Wency Pan
更新時間 2024-04-12 07:12:11
Dear customer, We suggest switching this issue zone wire with other undeveloped zones. For example, assume the issue zone is zone 1, zone 2 is good zone. Switch zone 1 …

Exclamation on Schedule
19
Wency Pan
更新時間 2024-04-11 05:32:44
Dear customer, When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedu…

Open Circuit Master Valve
19
Wency Pan
更新時間 2024-04-10 08:36:54
Dear customer, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you be…

sensor calibration
19
Wency Pan
更新時間 2024-04-07 01:59:21
Dear customer, Netro sensors update their readings every hour, unless continuous monitoring is activated. Thanks, Wency Netro Support …

weather scheduling
19
Wency Pan
更新時間 2024-04-03 02:48:55
Dear customer, Could you please check if the Smart Zone feature is enabled for your zones? When the smart zone is disabled, the system will strictly follow the user pro…

2 whisperer to 1 pixie
19
Wency Pan
更新時間 2024-04-03 01:57:25
Dear customer, A single Pixie device can only be paired with one sensor. Unfortunately, it is not possible to assign two sensors to a single Pixie unit. If you have any…

Forecast doesn't show
19
Wency Pan
更新時間 2024-04-01 07:31:54
Dear customer, We noticed that at the moment, weather data visibility is available. However, please note that synchronization of weather data may take a bit of time aft…

Manual Operation

19
Wency Pan
更新時間 2024-03-22 07:57:26
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Potted Pkants
19
Wency Pan
更新時間 2024-03-22 07:56:49
Dear customer, The Stream's water inlet is designed to be placed in a continuous water supply, such as a bucket or a container, and a pond might work as well. The Strea…

Recommend watering schedule
19
Wency Pan
更新時間 2024-03-19 01:10:16
Dear customer, Could you please let us know your plant type? Different plants need different watering strategies. If your zone grows shrubs or trees which typically hav…

Enable button

19
Wency Pan
更新時間 2024-03-19 01:07:34
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Starting new garden from scratch

19
Wency Pan
更新時間 2024-03-07 02:08:54
Dear customer, New plant mode aims to maintain a high moisture level (above 85%), but it doesn't guarantee daily watering. You can try with the 'new plant' mode and mon…

pixie - water inside box and battery housing
19
Wency Pan
更新時間 2024-03-04 00:50:08
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Wen…

Wifi icon
19
Wency Pan
更新時間 2024-02-29 05:43:03
Dear customer, The picture is not displayed. Could you please send us email to support@netrohome.com with the picture and your Netro account registered email? We will h…

Set up with mobile phone hotspot

19
Wency Pan
更新時間 2024-02-21 06:55:19
Dear customer, Yes you can set up programs on the controller using hotspot. Sprite will continue to execute the next 32 pre-loaded schedules if the Wi-Fi connection is …