Dear customer,

Thank you for reaching out to our Netro Customer Service! We’ve received your email, and our after-sales team will follow up with your issue!

Best regards,

Netro Support

Dear customer,

Best regards,

Netro Support

Dear customer,

The staff was on leave for the holiday and has just returned, so he will address your email shortly. Thank you for your patience during their absence.

Best regards,

Netro Support

Dear customer,

The issue may have occurred because the device was offline or disabled when you called the API. Our technical team has confirmed that your device is now online. Please try calling the API again to see if the error continues. If you experience any further problems, don’t hesitate to contact our support team at support@netrohome.com for assistance. Thank you for your understanding and cooperation.

Best regard,

Netro Support

Dear customer,

This issue may be due to your device being offline for an extended period. Simply pressing the reset button on the device may not automatically reconnect it. You will need to use the Netro app to change the Wi-Fi settings.

Thanks,

Netro Support

Dear customer,

Thanks,

Netro Support

Dear customer,

Best regards,

Netro Support

Dear customer,

The primary reason your controller is not functioning is likely due to a wiring issue, rather than incorrect parameter settings. Please check the water valves to ensure the irrigation system is operating correctly.

To investigate further, you can use a multimeter to measure the resistance between the common wire and each zone. Make sure to remove the cables from their slots before testing. A normal reading should be between 20 and 60 ohms. If the reading is less than 10 ohms, there may be a short circuit in the solenoid valve. On the other hand, if the reading exceeds 80 ohms, there could be an open circuit.

Dear customer,

The reason your device is stuck in "connecting" while manually watering is that it went offline on the 29th. We have noticed that your device is now online. However, due to poor network conditions, the manual watering connection may be slow. We recommend setting up a watering schedule so that the device can water automatically, even when it is offline. If you wish to upgrade, please send an email to support@netrohome.com, and our technical team will assist you in upgrading the firmware.

Best regards,

Netro Support

Dear customer,

We have received your email in our support inbox. Netro Customer Service will assist you with this issue. Please check our response.

Thanks,

Netro Support

Dear customer,

We have received your email in our support inbox. Netro Customer Service will assist you with this issue. Please check our response.

Thanks,

Netro Support

Could you please send your request to our support@netrohome.com email? Our technical team will assist you in resolving the issue.

Dear customer,

Thanks,

Netro Support

Dear customer,

Thank,

Netro Support

Could you please send your request to our support@netrohome.com email? Our technical team will assist you in resolving the issue.

Dear customer,

Netro Pixie-1 operating temperature: 32℉ to 122℉ / 0℃ to 50℃. If there are no watering activities during the winter, we recommend drying the device thoroughly and storing it away.

Thanks,

Netro Support

You can guide the new owner through downloading the Netro app and registering a Netro account. Then could you please send your request to our support@netrohome.com email? Our technical team will assist you in resolving the issue.

You can guide the new owner through downloading the Netro app and registering a Netro account. Then could you please send your request to our support@netrohome.com email? Our technical team will assist you in resolving the issue.

Dear customer,

Best regards,

Netro Support

Dear customer,

We noticed that your device is already in setup mode. Could you try pressing and holding the device for 12 seconds, then reconnect it to the network? If you continue to experience issues, please kindly send an email to support@netrohome.com with a detailed description of the problem. We greatly appreciate your understanding and cooperation.

Best regards,

Netro Support