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Whisperer 1 Dead

Andy Fiore
更新时间 2025-07-03 15:13:13 UTC 

Hi,

My Whisperer 1 doesn’t show any signs of life after two weeks in bright sunlight.

I’m pretty sure the battery or charging circuit is dead after no use for over a year.

Do you offer a repair service or replacement battery?

Regards,

Andy Fiore

浏览: 5161   回复: 0

1 out of 9 zones only work manually

Gyade B.
更新时间 2025-07-03 23:32:35 UTC 
话题: Netro App

Hello,

Zone 4 out of my nine zones will only run when I manually  turn the  controller valve  in the box in the ground, and not from my metro sprite app. I tried removing and inserting the zone 4 wire in the Netro slot , but still no luck . All the other zones will run from the app except zone 4. Please help.

浏览: 5076   回复: 1

Sensors missing

dano
更新时间 2025-07-06 00:06:15 UTC 
话题: Netro App

Hello,

After the winter only one of my three sensors shows in the app.  (Twisty Baby Locust).  The other two do not, and when trying to add back in the app errors out as they are already associated with my account....how do I find them and get them back?  I have charges both to ensure good power, and waited multiple day for them to sync, but still missing.


Thanks

Dan


浏览: 5079   回复: 1

WEATHER CONDITIONS - Rain

Zsolt Karman
更新时间 2025-07-08 10:23:15 UTC 

Hi Team,

I've setup my controller to skip 2 days water if more than 10 mm rainfall is reported.

I have local weather station: https://www.pwsweather.com/station/pws/KADAECOWITT

Which is reported 32 mm, smart zones are enabled , but controller won't skip for 2 days.

Could you please ?

Controller SN: 0cb815314670


Regards, Zsolt

浏览: 5083   回复: 1

Spark 8 zones

Jesus Laso
更新时间 2025-07-10 13:05:31 UTC 
话题: Netro App

Good afternoon,

How could I get The Netro app user’s manual?

I woukd like to understand all the concepts, parámeters and  options in the app

Thais in advance


浏览: 5079   回复: 1

Whisperer Product Enhancement?

Kirk Davis
更新时间 2025-07-10 18:58:03 UTC 

It seems like, from my communications with the support team, that the soil moisture indicated by Netro does not factor into sprinkling times other than understanding how sprinkling time changes soil moisture (essentially guesses soil type). I have had to very expensive weather stations, and both failed to accurately report rainfall in as little as three months. With religious cleaning of them (ladder climbing-dangerous) neither accurately reported rainfall for more than six months. My first station Accurite 5-1) was replaced at three months and I gave up and bought an Ambient Weather WS2902-C, which lasted less than a year. So….


Why not have the Whisperers determine actual rainfall- or better yet- make your next product the only digital rain gauge on the planet that actually works? Or, perhaps gen 3 of the Whisperer can have a rain gauge built in. When you get multiple Whisperers  per zone, working in the software, the soil moisture readings alone could make reported rainfall irrelevant. 


Thanks,

Kirk


P.S. The support team HAS to stop using the term “soil humidity”. It makes them seem like they don’t know the difference between a fluid (water= moisture) and a gas (vapor=humidity). The Whisperer cannot calculate evaporative likelihood and doesn’t know the air pressure above the soil, so it can only measure moisture, which would, to some extent, measure the influence of water vapor on the moisture, depending on how it was being measured. 

浏览: 2780   回复: 1

Spark not working – won’t start valves despite all attempts

Stefano
更新时间 2025-07-23 06:55:23 UTC 

Hi everyone,


I’ve been using a Netro Spark (8-zone model) for some time, but recently it stopped working properly.

The controller connects to Wi-Fi and appears online in the app, but when I try to start any valve (manually or via schedule), it says “communicating” and nothing happens.


Here’s what I’ve already tried:


  • Restarted the Spark multiple times
  • Performed a full reset (12 seconds on RST button)
  • Re-added the device in the app
  • Tried to trigger irrigation manually from both the app and the controller
  • Confirmed that the system works when I open the valves manually from the controller
  • Tried different power supplies
  • Connected to a mobile hotspot instead of my home Wi-Fi (same result)
  • Updated the firmware to the latest version (v3.3.0)
  • Purchased a brand new Spark controller and tested it — same exact issue



At this point, it looks like the issue is not hardware or network-related.

Could it be a firmware bug or a server-side problem?


Any help would be greatly appreciated!


Thanks in advance,

Stefano Mauri


浏览: 3044   回复: 3

Remote reboot of whisperer

Alfonso Olias Sanz
更新时间 2025-08-17 14:48:38 UTC 

Is there a way to remotely reboot a whisperer sensor?

I am on vacation adn one of the sensors is showing up weird values in all the parameters. 

浏览: 4403   回复: 1

help Netro Spark 6

Andrea Giannelli
更新时间 2025-08-14 09:03:33 UTC 
话题: Netro App
Hi everyone,

I'm experiencing a serious issue with my Netro Sprite 6 controller. It connects correctly to Wi-Fi and appears online in the app, but when I try to start irrigation manually, the app just stays on "in communication" and nothing happens.

Here’s what I’ve already tried:

- Restarting both the app and the device  
- Using a different Wi-Fi network, including a mobile hotspot  

Despite these attempts, the problem persists.

Thenks

浏览: 4477   回复: 1

Whisper not showing any moisture reading at all

Carolyn Seyfried
更新时间 2025-08-12 02:45:00 UTC 
Why is Whisperer not showing any moisture reading at all? after working fine for days, it just stops sending moisture info
浏览: 4485   回复: 1

Spark 16 works only in manual

Davide Riva
更新时间 2025-08-11 21:55:04 UTC 

Hello, I’ve installed netro app on my iPhone, followed the procedure to connect the spark 16 and everything is fine, but when I try to activate valves with the app, the led turn white.

If I remove spark 16 from the app, the led turn green and I can only activate valves from the controller,

Any solution?

Thanks


Davide

浏览: 4614   回复: 2

Problem: Spark 8 controller stuck on "in communication"

Stefano F
更新时间 2025-08-10 07:01:41 UTC 
Hi everyone,

I'm experiencing a serious issue with my Netro Spark 8 controller. It connects correctly to Wi-Fi and appears online in the app, but when I try to start irrigation manually, the app just stays on "in communication" and nothing happens.

Here’s what I’ve already tried:

- Restarting both the app and the device  
- Using a different Wi-Fi network, including a mobile hotspot  

Despite these attempts, the problem persists. I also tested the solenoids with a multimeter, and they’re working correctly. If I activate the valves directly from the controller, they respond as expected—so it’s clearly not a hardware issue.

I should also mention that I previously had the same problem with two Sprite6 controllers. That’s why I switched to the Spark 8, hoping it would solve the issue. Unfortunately, it hasn’t.

To make matters worse, scheduled programs aren’t working either.

This is an urgent situation because my plants are currently without water. I’d really appreciate any help or suggestions to resolve this.

Thanks in advance,  
Stefano
浏览: 2130   回复: 2

Scheduled programs not completed

Kyle Giacomini
更新时间 2025-08-10 00:01:57 UTC 
I have some scheduled zones using programs and I'm seeing that the zones later in the program are being cancelled and not completing the scheduled program. What is causing the schedule to be overridden? It's a problem because those zones that are being skipped are not being watered at all. 
浏览: 2162   回复: 1

App reports off-line, controller is on-line and web based app is on-line

Jorge Rodrigues
更新时间 2025-08-08 18:46:45 UTC 

Hello,


I have a strange situation:

- App reports controller as off-line, sometimes it reports on-line for brief periods. It was working fine till three days ago

- Controller has green light

- Web app on the netro site reports on-line and works

- The controller is watering

- The Wifi near the controller is working and I have not changed the password or settings

- I have tried forcing it to change the wifi, I get the bluetooth light and the controller is detected on the app via bluetooth, however it fails after I insert the password for the wifi. This is odd since the device is connected.

I suspect there is a synch issue between the App and your servers. Help would be appreciated.


浏览: 2062   回复: 1

Interpretation of soil moisture readings by Whisperer

Missy Bartell
更新时间 2025-07-26 12:13:30 UTC 
话题: 通用
I have two Whisperers that I move around to various parts of my graden to get comparative readings of sunlight and soil moisture.  I really do not know how to interpret the moisture readings which generally range from 50% to 98% but can be as low as 30%.  Soil type varies from a clayey loam to heavy clay.   How do I know when watering is required?  Does the meter measure the capillary water?  The adhered water?  The percentage of voids filled with water?  How does Netro calculate the percentage of water and what do the readings mean?
浏览: 2529   回复: 1

Watering time

Andrew Gor
更新时间 2025-07-23 14:36:45 UTC 
I added the Netro whisperer 2 soil sensor to my ficus pot. The sensor gives me contradictory messages. It says that next watering should be in one week but every night it sends a notification to 'water the ficus sensor's. What should I do? 
浏览: 2936   回复: 1

NETRO PIXIE-Z1 not watering via app or wepage

Daniele Fuccio
更新时间 2025-07-18 17:17:18 UTC 

I cannot activate my PIXIE-Z1 to water, it is with brand new batteries, it says 100%, it is online and app and webpage react as all is fine and watering, but unfortunately nothing happens with the device. It works if I push twice the button on the device.


What could the issue be?

Thank you in advance

浏览: 2733   回复: 1

Pause

Tamgar chan
更新时间 2025-07-19 10:59:15 UTC 
话题: Netro App
When pausing a zone for any reason during watering cycle, the zone is skipped. Is there any way to pause it then resume the watering cycle in the zone that was paused?
浏览: 5006   回复: 1

My programme stop after few minutes

Franck FONTANEL
更新时间 2025-07-18 19:49:49 UTC 

When I Launch the program , it stop after few minutes…

I don’t know why ?

浏览: 4692   回复: 1

Whisperer low battery alert

Jesus Sanguinetti
更新时间 2025-07-19 15:24:34 UTC 
话题: Netro App

My whisperer used outdoor gave me an alert here thru the Netro app saying it has 19% battery remaining. What does it mean? Is the solar no longer working? Is there another way to recharge it or can the rechargeable battery be replaced?


Thank you

浏览: 5002   回复: 1