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Wency Pan


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Unified controllers
19
Wency Pan
更新时间 2025-06-30 07:50:16
Hi Gianluca, Currently, the controllers are independent from each other.  Multiple controllers are not aware of each other now.   For users who have more than 12 zones,…

Multiple controllers — 1 app?
19
Wency Pan
更新时间 2025-06-30 07:49:10
Hi Jordan, Currently, the controllers are independent from each other.  Multiple controllers are not aware of each other now.   For users who have more than 12 zones, w…

Font size/ dark mode
19
Wency Pan
更新时间 2025-06-30 07:47:40
Hi Kirk， We understand how important these are for an optimal user experience, especially with the charts. Currently, our development team is focused on critical mainte…

Netro Sprite
19
Wency Pan
更新时间 2025-06-27 09:36:14
Dear customer, Could you please try the following methods: 1.Create a guest network that only operates on 2.4G, and attempt to connect the Netro controller to this gue…

Whisper set for additional water at 60%-not watering

19
Wency Pan
更新时间 2025-06-26 02:12:57
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Umidità terreno
19
Wency Pan
更新时间 2025-06-24 07:08:05
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Time range not respected
19
Wency Pan
更新时间 2025-06-20 02:53:16
Dear customer, If you create a program or restriction, Netro will strictly follow the watering time and duration, however, preferences will not. Netro will try to water…

Plant needs
19
Wency Pan
更新时间 2025-06-19 03:20:04
Dear Bob, Different plants require distinct watering strategies. For zones with shrubs or trees—whose roots are typically longer than grass and absorb water from deeper…

Nitro sprite 6 ha smesso di funzinare
19
Wency Pan
更新时间 2025-06-17 06:19:48
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Informations pixie z1 with hub
19
Wency Pan
更新时间 2025-06-16 02:49:02
Dear Lorenzo, Regarding the Z1 Pixie, the HUB is indeed a necessary component for enabling its smart control functions, as it serves as the communication bridge for dev…

Whisperer
19
Wency Pan
更新时间 2025-06-13 03:48:07
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Error valve
19
Wency Pan
更新时间 2025-06-11 05:05:02
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

19
Wency Pan
更新时间 2025-06-11 05:04:02
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Whisperer humidity always 100%
19
Wency Pan
更新时间 2025-06-11 05:03:21
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Netro App
19
Wency Pan
更新时间 2025-06-11 02:48:53
Dear Bart, Thank you for sharing this feedback!  We'll definitely pass this suggestion along to our R&D team for their consideration. Your insights help us improve our …

Continuous Monitoring?
19
Wency Pan
更新时间 2025-06-11 02:47:52
Dear Eric, When you activate Continuous Monitoring, humidity changes will be reported in real time, and the updated humidity information will be displayed on the homepa…

Indicator led is burn out

19
Wency Pan
更新时间 2025-06-09 02:24:51
Dear customer, We have also received your email and will follow up on your address information and provide a response there. Thank you for your patience. Thanks,…

Contrôler problem
19
Wency Pan
更新时间 2025-06-09 02:21:16
Dear customer, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you be…

Dropped wifi (2.4 Gz)
19
Wency Pan
更新时间 2025-06-06 08:49:59
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Alexa with two Pizie
19
Wency Pan
更新时间 2025-06-05 02:22:42
Dear Stefano, We understand the challenge you're facing with connecting both Pixie devices to Alexa. At present, Alexa's device name recognition may have limitations, w…