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Wency Pan


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Manual run times need to be longer and editable while running
19
Wency Pan
更新时间 2024-01-23 01:56:08
Dear customer,   We have adjusted the watering duration up to 2 hours. However, currently it is ready for beta testing. If you are interested in trying th…

Spark showing error 1 on all solenoids

19
Wency Pan
更新时间 2024-02-05 02:50:21
Dear customer, Would you be able to power on the device and keep it online at your convenience? We'd like to take a closer look at the device's status. Thanks, …

Istruzioni

19
Wency Pan
更新时间 2024-02-06 01:52:44
Dear customer, If you want to use and program with the app, You can go to Settings->Account->Language to choose Italian. Thanks, Wency Netro Support …

Whisperer 2 problems

19
Wency Pan
更新时间 2024-04-18 01:35:56
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Manual operation - watering does not stop
48
Fabio F
更新时间 2024-04-22 10:13:33
I've installed the water valves Rain Bird 900720 100-HV 24 V. 

Schedule issue
19
Wency Pan
更新时间 2024-05-05 03:12:42
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

19
Wency Pan
更新时间 2024-05-09 06:57:28

Dear customer,


Netro server side has updated, and after an hour, if the humidity rises, it will be correct.


Thanks,

Netro Support

One of my Netro device can’t open the valve.
19
Wency Pan
更新时间 2024-05-09 06:59:24
Dear customer, Your water valve may have a problem with a short circuit. There is a zone that is not normal and the current is too high. Can you please check the water …

Whisper 2 problems
19
Wency Pan
更新时间 2024-05-21 07:33:31
Dear customer, Could you please do a test? Please find "live" on the sensor page of the APP to try the live mode and see if it helps. If you have any further concerns…

Whisperer availability

48
Jean Paul Lasserre
更新时间 2025-03-16 18:50:01
话题: 智能庭院
My present whisperer has difficultly to charge even on sunny days and will soon need to replace it (my experience is that battery life is at most 2 years). Unhappily it is …

Server Down 4/27/25?
19
Wency Pan
更新时间 2025-04-28 08:41:35

Dear customer,


We are looking into it and will get back you soon.


Thanks,

Netro Support

Server Down 4/27/25?
17
Rick Joseph
更新时间 2025-04-27 19:47:01
Me too

Server Down 4/27/25?
18
jensen915
更新时间 2025-04-27 19:54:59
Us too! No watering today... 4/27/2025 Netro won't connect... says it's watering using manual option then I go look and it's doing nothing! No water coming out of any station, B…

Server Down 4/27/25?
19
Wency Pan
更新时间 2025-04-29 01:44:06
Dear customer,  May I ask if water comes out when you do the manual run? If it still doesn't work, please send an email to support@netrohome.com and we will look int…

Watering notifications in Android app
19
Wency Pan
更新时间 2025-05-06 05:08:26
Hi Kai, We do not send notification of when the device start to water or finish watering since that will be too many notifications and we do not spam the user.  However,…

One zone comes regardless of the schedule whenever any other zone is on.
19
Wency Pan
更新时间 2025-05-13 02:29:38
Hi Gary, If you remove the wire for zone 1 from the controller, then start watering other stations for example zone 2, does station 1 start to water? Thanks, …

Whisper Gen 2 update firmware

19
Wency Pan
更新时间 2025-05-19 09:53:19
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks,  N…

How does programs and smart watering coexist
19
Wency Pan
更新时间 2025-05-19 09:48:55
Dear customer, he Smart Watering function automatically adjusts the watering duration based on conditions such as weather and soil. If you want to precisely control the…

Soil moisture adjustment
19
Wency Pan
更新时间 2023-09-13 00:47:38

Dear customer,


We will support this feature in our next release. Thank you for your suggestion.


Thanks.

Wency

Netro Support

Contrôler problem
19
Wency Pan
更新时间 2025-06-09 02:21:16
Dear customer, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you be…