Hi there, here is what is likely happening and how we can fix it together: When the Netro controller loses its Wi-Fi connection, it enters an offline protection mode. To prevent your garden from drying out, it relies on its internal safety memory to execute the baseline Fixed Schedules / User Programs. Because it is offline, it can no longer receive real-time weather forecasts or cloud "Rain Skip" commands. To fix it, please ensure your router has a dedicated 2.4 GHz Wi-Fi band enabled. Let us help you get this sorted out: We want to change your experience with Netro. Please reach out to our dedicated technical support team at support@netrohome.com with your device's serial number. Our engineering team will immediately pull your connection logs to diagnose why the signal is dropping and stabilize your device's connection.
When the Netro controller loses its Wi-Fi connection, it enters an offline protection mode. To prevent your garden from drying out, it relies on its internal safety memory to execute the baseline Fixed Schedules / User Programs. Because it is offline, it can no longer receive real-time weather forecasts or cloud "Rain Skip" commands.
To fix it, please ensure your router has a dedicated 2.4 GHz Wi-Fi band enabled.
Let us help you get this sorted out:
We want to change your experience with Netro. Please reach out to our dedicated technical support team at support@netrohome.com with your device's serial number. Our engineering team will immediately pull your connection logs to diagnose why the signal is dropping and stabilize your device's connection.
Best regards,
Candice