Dear customer,

It can certainly be confusing to see rain icons or numbers on your Home Screen when your future forecast looks completely clear! This discrepancy usually happens due to how Netro processes live weather data versus future predictions. If you suspect the rain data on your Home Screen is completely incorrect for your actual location, please email your device serial number to support@netrohome.com so our team can verify which weather feed your controller is pulling from.

Best regards,

Candice

Dear customer,

If all zones are programmed and shown as "running" in the app, but water only physically comes out of Zone 1, this is usually caused by a hardware or wiring issue rather than a software glitch.

Please try the following steps to isolate the problem:

1. Check the Common Wire (C-Wire)

2. Test Master Valve (MV) / Pump Settings

3. Perform a Manual Test at the Valve Box

   • If water flows: The plumbing is fine, and the issue is strictly electrical (wiring or the Netro port).

   • If water does NOT flow: The main manual shut-off valve to those specific zones might be closed.

If the wiring looks perfect and manual testing works, please email us at support@netrohome.com with your serial number. Our team can check the electrical current logs to see if the controller is properly sending 24VAC voltage to the other ports.

Thanks,

Candice

Hi there,

You are not doing anything wrong! The Netro app currently supports a maximum watering duration of 60 minutes per zone for a single run or program entry. This cap is designed as a safety safeguard to prevent accidental over-watering or flooding due to configuration errors.

Since your specific gardening setup requires a deep 4-hour soak once a week, you can easily achieve this by stacking multiple User Programs.

By stacking four 60-minute programs back-to-back, your system will seamlessly complete the full 4-hour watering cycle for each zone.

Thank you for your feedback, and we will certainly share your need for extended durations with our development team for future software considerations!

Best regards,

Candice

Dear customer,

Please try the following steps to get past this screen:

1. Temporarily Turn Off Cellular Data: On your iPhone, go to Settings > Cellular and toggle Cellular Data to OFF. This forces your iPhone to stay entirely on the Netro-XXX network during the setup.

2. Check Local Network Permissions: Go to your iPhone Settings > Netro, and make sure that Local Network is toggled ON. If this permission is disabled, the app cannot "see" the controller even when you are connected to its Wi-Fi.

3. Ignore the "No Internet" Warning: When you connect to Netro-XXX in your Wi-Fi settings and the iOS checkmark appears, ignore any "No Internet Connection" warnings. Immediately return to the Netro app and tap Next.

Once the app successfully recognizes the controller, it will prompt you to select your new home Wi-Fi network and enter its password. Once completed, the controller will stop blinking, and you can turn your cellular data back on.

Thanks,

Candice

Dear customer, 

You just need to simply reset your controller, and reconnect it to your new Wi-fi.

Thanks,

Candice

Dear Customer,

A dedicated "Greenhouse Mode" for specific zones is a fantastic concept, especially for covered areas, indoor setups, or actual greenhouses where ambient rain-skips, wind factors, and outdoor temperature readings don't accurately reflect the environment. While this specific preset is not fully implemented in the app yet, our product team is actively evaluating how to introduce zone-specific microclimate overrides in future major updates.

We appreciate your patience as we continue to expand Netro's capabilities!

Best regards,

Dear Customer,

No, currently, irrigation schedules in our app can only be configured in minutes, not seconds, except Stream.

For standard residential gardening and lawn care, scheduling by the minute provides the optimal balance for soil absorption and water conservation.

Thanks,

Candice

Dear Customer,

When you bind a specific Weather Underground PWS to Netro, the system requests data directly via the Wunderground API. However, discrepancies recording usually happen due to Backup Station Failover or API Data Aggregation.

How to investigate and fix this: Please send an email directly to our technical support at support@netrohome.com with your Netro account email and the controller's serial number.

Our backend developers can pull the exact weather data logs for your account. We will check whether Netro pulled a glitched data packet from Wunderground or if it temporarily fell back to a neighbor's station, and we can help stabilize your PWS feed.

Best regards,

Candice

Hi there,

You can easily update your Wi-Fi network without deleting your controller or losing your settings.

Note: Please ensure your phone is connected to the new 2.4 GHz network during this process, as Netro controllers do not support 5 GHz Wi-Fi.

Best regards,

Netro Support Team

Hi there,

Based on your description, it appears the internal battery has reached the end of its lifecycle and can no longer hold a charge.

Please note that our sensors generally carry a two-year warranty. As your units are now beyond this period, they may no longer be eligible for a free replacement.

However, you can still contact our support team at support@netrohome.com. Even for out-of-warranty devices, our technical team is happy to perform a final assessment and can provide you with the best available options.

Best regards,

Netro Support Team

Dear customer,

We’re sorry for the inconvenience. The Netro app is designed to keep you logged in, so you shouldn't have to re-enter your password each time.

To resolve this, please try the following:

1. Force Log Out & In: Manually log out from the settings and log back in once. This often refreshes the security token and stabilizes the session.

2. Update the App: Ensure you are using the latest version of the Netro app.

3. Check Phone Settings: Make sure you aren't using "Incognito" modes or system cleaners that automatically clear app cache/data upon closing.

If the issue persists, please email us at support@netrohome.com with your phone model and OS version so our technical team can investigate further.

Best regards,

Netro Support Team

Dear customer,

Currently, the Whisperer has a built-in hardware alert: the LED will flash red to indicate that the battery is running low. You can also monitor the exact battery level under the Sensors tab in the app.

However, thank you for the great suggestion! I’ve shared this with our R&D team to evaluate for a future update. Thanks for helping us improve!

Best regards,

Netro Support Team

Hi there,

That’s a fantastic suggestion! Navigating to the bottom of each program just to check its status is indeed a hassle.

We love the idea of graying out disabled programs or adding a status icon to the list view for better visibility. I’ve officially shared this feedback with our development team for future UI updates. We’re always looking for ways to make the Netro app more intuitive!

Best regards,

Candice

Hi there,

The symbol on the right is indeed the drag handle. To reorder your programs:

1. Tap Edit in the top corner.

2. Press and hold the handle icon (the horizontal lines) for about a second until it feels "selected."

3. Drag it up or down to the desired position.

The key is the brief hold before moving; a quick swipe often won't register. If it still doesn't respond, please ensure your app is updated or email us at support@netrohome.com.

Best regards,

Netro Support Team

Hi Alessandro,

To answer your questions:

1. Do not enable "Smart Zone" if you want to keep your manual durations.

2. Simply use User Programs and ensure "Rain Skip" is toggled on in Settings > Preferences>Rain>Skip.

This way, the system follows your fixed schedule strictly but will still use weather data to skip cycles when it rains. You get "Weather-aware" watering without "AI-control."

Please feel free to reach out at support@netrohome.com

Best regards,

Hi there,

This is often caused by a login glitch affecting the notification token.

Please try:

1. Log out of the app and log back in to refresh your credentials.

2. Check your Android system settings to allow Netro app notifications.

Still not working? Email us at support@netrohome.com.

Best regards,

Netro Support Team

Hi there,

Even 1km apart, units can pull data from different local weather stations. Please verify the locations and weather provider for both in Settings.

Please sync all settings for consistency. For a detailed check, email both serial numbers to support@netrohome.com.

Best regards,

Candice

Netro Inc

Dear customer. since your controller has a green light, it is successfully connected to the cloud. The issue where the switch flips back is likely a synchronization error or an expired login session.

Please try the following:

1. Log out of the Netro app and log back in. This often refreshes the "token" and restores the connection between the app and the server.

2. If that doesn't work, try reinstalling the app to clear any cached data.

Still stuck? Please email your serial number to support@netrohome.com so we can check your account status.

Best regards,

Candice 

Netro Inc

Dear customer,

Sorry for the trouble. This usually happens if the local weather data doesn't match reality or the rain didn't reach your Skip Threshold.

Please check:

1. Address: Ensure your location is accurate in Settings.

2. Rain Threshold: Go to Settings > preferences and check your "Rain Skip Threshold." If the rain was light, it might not have triggered the skip.

Still having issues? Email support@netrohome.com.

Beat regards,

Candice

Netro Inc