Regards,

Wency

Netro Support

Dear customer,

Would you be able to power on the device and keep it online at your convenience? We'd like to take a closer look at the device's status.

Thanks,

Wency

Netro Support

Dear customer,

If you want to use and program with the app, You can go to Settings->Account->Language to choose Italian.

Thanks,

Wency
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency 
Netro Support

I've installed the water valves Rain Bird 900720 100-HV 24 V. 

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

Netro server side has updated, and after an hour, if the humidity rises, it will be correct.

Thanks,

Netro Support

Dear customer,

Your water valve may have a problem with a short circuit. There is a zone that is not normal and the current is too high. Can you please check the water valve and measure the resistance of the water valve?

Thanks,

Wency

Netro Support

Dear customer,

Could you please do a test?

Please find "live" on the sensor page of the APP to try the live mode and see if it helps.

If you have any further concerns or questions, please do not hesitate to reach out to us. 

Regards, 

Wency
Netro Support

My present whisperer has difficultly to charge even on sunny days and will soon need to replace it (my experience is that battery life is at most 2 years).

Unhappily it is apparently out of stock in all European sites I tried.

Ordering it from the US is much more costly due to fixed administrative cost of custom clearance added to custom duties and VAT.

When do you think you will re supply European sites ?

Thank you

Dear customer,

We are looking into it and will get back you soon.

Thanks,

Netro Support

Me too

Us too! No watering today... 4/27/2025 Netro won't connect... says it's watering using manual option then I go look and it's doing nothing! No water coming out of any station, BUT the timer is clicking off the 4 min I set it on. Yesterday I got all stations to work using the App!  I checked my wifi and it's good. PLEASE HELP!!!!

Dear customer, 

May I ask if water comes out when you do the manual run?

If it still doesn't work, please send an email to support@netrohome.com and we will look into it.

Thanks,
Netro Support

Hi Kai,

We do not send notification of when the device start to water or finish watering since that will be too many notifications and we do not spam the user. 

However, We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. In the next app release, there will be a public on/off control for this feature.

Thanks,
Netro Support

Hi Gary,

If you remove the wire for zone 1 from the controller, then start watering other stations for example zone 2, does station 1 start to water?

Thanks,

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks, 
Netro Support

Dear customer,

he Smart Watering function automatically adjusts the watering duration based on conditions such as weather and soil. If you want to precisely control the water duration and do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule.
 
For more information about Netro's smart watering, here's an article on the Netro's three watering modes that may be helpful: https://netrohome.com/forum/posts/111
 
If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Netro Support

Dear customer,

We will support this feature in our next release. Thank you for your suggestion.

Thanks.

Wency

Netro Support

Dear customer,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Netro Support