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Discount

darla
Actualizado 2025-01-30 20:05:17 UTC 

I was offered a discount on January 24, 2025 on purchasing a New Netro Sprite 6 after mine failed.  I cannot get anyone to respond to my email.  I would like to proceed with the purchase.

Thanks,

Darla Carpenter

Ver: 138   Respuesta: 1

Adjusting for tree cover

Steve M
Actualizado 2024-06-30 23:47:30 UTC 
Much of my non-lawn landscape area is sheltered by heavy tree canopy, meaning light rain does not reach the ground in the same amount that weather apps might report. If I find that smart zones are not getting enough water, how would I tweak the zone settings?
Ver: 1397   Respuesta: 1

Van Klaveren Patrick
Actualizado 2024-08-15 10:04:53 UTC 
Hi! 

How can I share the Nero application of my watering control system with my gardener?

Thanks

Ver: 1201   Respuesta: 1

Export a summary of zone settings?

Steve M
Actualizado 2024-06-30 23:53:31 UTC 

Is there a way to view all the input settings for a given zone, to wit, soil types, slopes, species, etc? It is difficult to check the data going screen by screen. Perhaps an Export or Summary capability I have not yet discovered?

Ver: 1354   Respuesta: 1

Red dot

Jean Paul Lasserre
Actualizado 2024-07-03 18:53:21 UTC 
What is the significance of a red dot next to the green bell ? 

Do not see anything anywhere and have not received any notice.

Thanks

Ver: 1372   Respuesta: 1

Metro timer

Anne McNamara
Actualizado 2024-07-04 13:16:31 UTC 
Everything shows it should be running, but it doesn’t wake up. I have it set for online during watering periods. It says it’s communicating but it’s not running. How do I wake up metro when I want to communicate
Ver: 1393   Respuesta: 1

Increase Run Time Per Zone

Don Carli
Actualizado 2024-07-04 18:58:45 UTC 

Hello,


I have a number of zones that I would like to run for 180 minutes. Can you enable this for me?


Don

Ver: 1411   Respuesta: 2

2 zones must run the same amount of time

Alfonso Olias Sanz
Actualizado 2024-07-06 15:35:53 UTC 

Hi there 

I have the garden zones like the diagram. And I want zone 4 a 3 run the same amount of time. Currently they use different whisperers and have different schedules what makes the grass to present in summer dry patches. I would like to force to run 3 and 4 the same amount of time.

Should I use only one whisperer attached to both zones (3 and 4)? 

Ver: 1590   Respuesta: 3

Cannot find master solenoid valve

kvschlegel
Actualizado 2024-07-06 22:46:35 UTC 
None of the zones are watering when the app says it's watering. I measured each zone when active and each read 28 AC. When testing the resistance, the readings were jumping all over the place for each reading. This is leading me to believe there is an issue with the master solenoid valve. However, there is no wire that connects to the M slot on the controller. Looking around the house for any of the underground boxes, I have not been able to find the master solenoid. Attaching pictures of what I have found. Any help greatly appreciated.
Ver: 1510   Respuesta: 2

Manual watering beta

Lynn johnson
Actualizado 2024-07-10 04:17:16 UTC 
So I like the idea of being able to manually water when I want especially on really hot days but the battery aftervthe second day dies and never charges more then 10 to 15 percent even in full sun for 10 hours. Would be nice if it charged faster and had a better battery or less drain in that mode.
Ver: 1390   Respuesta: 1

Problem with irrigation time

Daniel Encinas
Actualizado 2024-07-12 10:43:36 UTC 
Hello, I have owned a Netro Sprite programmer for several years.

The problem I have is that it programs the phases intelligently and if it indicates that it has to water for 10 minutes. It only waters for about 1 minute but the app shows that it has watered for 10 minutes. The garden is drying out and I don't know what to do.
This happens to me in all irrigation phases. If I program it manually the same thing happens to me. If I try it twice, the second time it takes even less time to water.
I have connected the transformer directly to the phase, bypassing the programmer, and it works correctly.
Reviewing its problems section, I found a similar one in which it says to look at the 24 volt voltage. (which is correct, around 30 volt) and the resistance in ohms of more than 20 (around 30 ohmios). It also says that there the programmer has a recoverable fuse.

What can I do?


Thanks

Ver: 1363   Respuesta: 1

Bug in Smart watering Algorithm

texan4ever521
Actualizado 2024-07-16 18:53:40 UTC 

I would like to know how to get a serious bug in the smart watering algorithm resolved.


I live in north Dallas.  All of our soil is clay.  Most yards (like mine) have Bermuda grass, which is extremely drought tolerant.  This grass grows roots several feet deep and can survive with zero watering for 3 weeks after a downpour that saturates the clay.  (I can show you green grass in a yard that is hard as a rock)  During mid July to mid September the average low is 80 and the high is over 100.  Bermuda grass will go dormant(not dead) if not watered during summer.  You can easily keep the yard looking decent with only 10 minutes of watering per week.


I bought my house in 2020 and it came with a Netro.  After a summer of use, my wife and I failed to look at the auto-pay CC card water bills.  We had accidently spent thousands of dollars on yard watering during the summer. (I can show the water bills)!  (FYI, I had each zone set to the max ECO level)  Instead of buying a new timer, I changed smart-zone to basic instead of advanced and setup very detailed schedules.  


My timer got hit by lightning back in May.  I bought a new one and set it up.  I failed to notice that the default value for new zones is "smart zone enabled with advanced setting".  Even though I had set up manual programs the timer found 'loop holes'.  The advanced mode was watering some zones as much as 70 minutes in 1 WEEK!  (compared to previous 10 min a week).  My water bill went from $160 to $400 ( at least I caught it before it got to $800 again).  


This bug has literally cost me thousands of dollars with a feature that is supposed to be saving me money.  I am not asking for compensation, it was my mistake that that I failed to look at the schedule and CC auto-pay.  


But this bug is ridiculous.  


How do we get the following implemented:

1) Global setting for water conservation (impacts all zones) that limits the max per week and max per month that a zone can be watered 

2) Budgets inside manual programs that will set limits for max per week and max per month.

3) expand frequency for programs to be across 14 days instead of 7 days

4) notifications from app that informs owner of minutes watered per week and per month.

 

Thanks

Ver: 1295   Respuesta: 0

La zona non si spegne

Gmultis
Actualizado 2024-07-17 16:29:38 UTC 

Quando collego la valvola la zona resta alimentata a 24 v anche quando finisce il ciclo. Quindi non smette di irrigare anche con la spia di colore verde.

Senza la valvola invece la tensione torna 0 volt.

Cosa può essere il problema

Ver: 1351   Respuesta: 2

Zone watering while disabled

Brian Paternostro Paternostro
Actualizado 2024-07-31 10:10:11 UTC 

I am doing yard work to 2 of my 3 zones right now and have the whole system disabled for several days as many heads are disconnected.  Woke up a 5am to have zone 3 on and spraying water everywhere for 20 minutes. 


How is this possible? Why do you not update your softwar? 

Ver: 1528   Respuesta: 2

one zone not opening

BBurford88
Actualizado 2024-06-03 16:54:39 UTC 

Has anyone had only one zone not work properly? I've checked my voltages and everything seems to be normal but one of my 4 zones does not operate either with the schedule or manually running the zone. Any tips help cause i'm at a complete loss.


Thanks in advance

Boyce 

Ver: 1396   Respuesta: 1

Smart watering very stupid

Ruth Wengert
Actualizado 2024-08-13 14:22:33 UTC 
Smart watering has taken over my system. It waters on the wrong days at the wrong times. I have tried and tried to reprogram it with no success. I have asked for support from Netro at least 10 times and they have no support. Can someone please help me and tell me how to program the stupid smart system? It waters my plants three days in a row and then doesn’t water it for four days. My grass is dying. My plants are dying. Everything is dying because Netro has zero support. They don’t even have helpful videos on YouTube someone please help.
Ver: 1237   Respuesta: 1

Terminal 1 not working

Morgans_Home
Actualizado 2024-08-12 01:27:03 UTC 
My terminal 1 is not working anymore. How can I troubleshoot?
Ver: 1229   Respuesta: 1

deleting plant sensor

David Ridgwell
Actualizado 2024-08-10 01:31:44 UTC 
Tema: General
deleting plant sensor??
Ver: 1244   Respuesta: 1

2 hub-1 in my house

Troy Guinn
Actualizado 2024-08-09 00:15:52 UTC 
Tema: General

Hello


I have 2 pixe devices and 2 hubs. I have 1 hub and pixie working fine. When I added the 2nd hub it does not show up in the app and therefore cannot add the 2nd pixie what am I doing wrong

Ver: 1313   Respuesta: 1

Watering system turns on by itself?

Michael Collins
Actualizado 2024-07-27 23:34:54 UTC 
Tema: General

I have the following odd situations:


1. The Netro does not show any watering activity.

2. My watering system is turning on by itself, and one of my zones is just firing away, spreading water for hours on end.

3. The Netro does not seem to be be able to stop it or even show that it's running.

4. Unplugging the Netro did fix the problem. Even more bizarre


I have an old Netro that never did this. I wonder if I should just swap them out?  This newest one seems to bug sometimes?


Any thoughts what could be doing this?

Ver: 1318   Respuesta: 2