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Issue with Netro Spark

Fabrice GOUFFRAN
Actualizado 2025-07-23 06:34:33 

Hello,


Since a few days my Netro is not receiving data from the different Whisperers connected and all of them are well connected to Wi Fi and charged. I am not able to run manual watering, only the planned ones go. It looks like there is an issue or with my Netro Spark or with the Netro Server. I am based in Italy. Please let me know. Thank you.


Ver: 664   Respuesta: 2

Watering time

Andrew Gor
Actualizado 2025-07-23 14:36:45 
I added the Netro whisperer 2 soil sensor to my ficus pot. The sensor gives me contradictory messages. It says that next watering should be in one week but every night it sends a notification to 'water the ficus sensor's. What should I do? 
Ver: 669   Respuesta: 1

Spark not working – won’t start valves despite all attempts

Stefano
Actualizado 2025-07-23 06:55:23 

Hi everyone,


I’ve been using a Netro Spark (8-zone model) for some time, but recently it stopped working properly.

The controller connects to Wi-Fi and appears online in the app, but when I try to start any valve (manually or via schedule), it says “communicating” and nothing happens.


Here’s what I’ve already tried:


  • Restarted the Spark multiple times
  • Performed a full reset (12 seconds on RST button)
  • Re-added the device in the app
  • Tried to trigger irrigation manually from both the app and the controller
  • Confirmed that the system works when I open the valves manually from the controller
  • Tried different power supplies
  • Connected to a mobile hotspot instead of my home Wi-Fi (same result)
  • Updated the firmware to the latest version (v3.3.0)
  • Purchased a brand new Spark controller and tested it — same exact issue



At this point, it looks like the issue is not hardware or network-related.

Could it be a firmware bug or a server-side problem?


Any help would be greatly appreciated!


Thanks in advance,

Stefano Mauri


Ver: 655   Respuesta: 1

Why can’t I change my zone off whipsper

Andrew Woods
Actualizado 2025-07-22 19:30:55 
My whisper smart sensor is contacted to my garden plants zone at my holiday home. The smart schedule is not working.this is due to the fact that the sensor battery says it needs charging. Obviously I can’t charge it as I am not there. But I can’t seem to find a way of disconnecting the sensor from the program and on to smart schedule 
Ver: 663   Respuesta: 1

Change zone order

Matt Ward
Actualizado 2025-07-22 00:43:18 

Can you change the order of zones in a current program without having to create a new program?

Ver: 671   Respuesta: 1

Problem: Spark 8 controller stuck on “in communication” when activating valves

Stefano
Actualizado 2025-07-21 21:17:23 

Hi everyone,

my Netro Spark 8 controller connects correctly to Wi-Fi and shows as online in the app. However, when I try to start irrigation manually from the app, it just stays on “in communication” and nothing happens.


I’ve already tried:


  • Using a different Wi-Fi network (even a mobile hotspot)
  • Replacing the controller with a new Spark 8
  • Restarting both the app and the device



If I activate the valves directly from the controller, they work fine — so it’s not a hardware issue.


Any suggestions on how to solve this?

Thanks in advance!

– Stefano


Ver: 694   Respuesta: 1

Whisperer low battery alert

Jesus Sanguinetti
Actualizado 2025-07-19 15:24:34 

My whisperer used outdoor gave me an alert here thru the Netro app saying it has 19% battery remaining. What does it mean? Is the solar no longer working? Is there another way to recharge it or can the rechargeable battery be replaced?


Thank you

Ver: 714   Respuesta: 1

Pause

Tamgar chan
Actualizado 2025-07-19 10:59:15 
When pausing a zone for any reason during watering cycle, the zone is skipped. Is there any way to pause it then resume the watering cycle in the zone that was paused?
Ver: 704   Respuesta: 1

My programme stop after few minutes

Franck FONTANEL
Actualizado 2025-07-18 19:49:49 

When I Launch the program , it stop after few minutes…

I don’t know why ?

Ver: 707   Respuesta: 1

WISPERER 2 SENSOR DOES NOT MEASSURE HUMIDITY WELL

John BAIMAY
Actualizado 2024-12-26 11:35:25 

One of the sensors started giving humidities form 80 yo 30% from one hour to another. I changed the position of the sensor and restarted various times. Now the sensor measures 0% humidity. 

Now after 4 days the sensor is dead. Tried charging and still doesn't start or show any life.

Any ideas to solve this problem?

Regards. 

Ver: 2295   Respuesta: 1

Whisperer plant sensor, not showing up in app

Mike Carey
Actualizado 2025-03-02 17:48:24 
I have tried to access my whisperer plants sensors, but they do not show up in the Netro app. What do I need to do to rectify this?
Ver: 1862   Respuesta: 1

Door came off the unit

Michael Riley
Actualizado 2025-02-19 19:52:51 
The door came off my spark 8 unit.  This made the electronics tape disengage from the base. How do I reattach that tape back into the slot.  I tried by hand but it seems impossible without detaching the motherboard and making more problems 
Ver: 1938   Respuesta: 1

Discount

darla
Actualizado 2025-01-30 20:05:17 

I was offered a discount on January 24, 2025 on purchasing a New Netro Sprite 6 after mine failed.  I cannot get anyone to respond to my email.  I would like to proceed with the purchase.

Thanks,

Darla Carpenter

Ver: 2152   Respuesta: 1

API Error 4 - even with the example Device key

W4MSolutions
Actualizado 2025-01-23 17:32:49 

We are using your API example, where ABCDEFG is the device key.
Using this example, we're getting the following error returned: {"status":"ERROR","meta":{"time":"2025-01-23T10:15:30","tid":"1737627330_uXNP","version":"1.0","token_limit":2000,"token_remaining":1993,"last_active":"2025-01-23T10:15:30","token_reset":"2025-01-24T00:00:00"},"errors":[{"code":4,"message":"Invalid sensor","params":{}}]}, 


It is the same when we use the actual device keys for our Sprite and Whisperers 2.


Could you please help understanding why we're getting the error number 4 "invalid sensor"?

Ver: 2268   Respuesta: 1

Netro offline

Brett Gardner
Actualizado 2025-01-20 00:02:43 

As previous question, netro showing offline, but green on box. Not watering.

Have reset network and reconnected. Same.

Suggestions?

Hard reset?

Regards

Brett

Ver: 2276   Respuesta: 1

Pixie - Z1

Steve Inwood
Actualizado 2025-01-16 10:10:53 

My Pixie Z1 has lost connection with hub. Have reset multiple times, just comes up with hub not detecting any deices. Have replaced batteries,

reset, with no luck. Is the unit faulty? Purchased on 6/6/23. Bought a Pixie 1 so have nothing to check Hub.Have reset that several times to.

Ver: 2143   Respuesta: 1

Why does this thing even with everything switched off start and stop?

Nigel Briggs
Actualizado 2025-01-15 10:05:07 

Why ? 


Ver: 2900   Respuesta: 1

Netro Spark problem

Russ McEvoy
Actualizado 2025-01-11 17:12:27 
Tema: General

This morning my 16 zone Spark unit was showing a red LED.

The app said it was online but when I tried to manually water a zone, it just said "connecting" for the duration with nothing happening outside.

Our wifi was running as normal and the room with the controller in had a good signal.

Unplugging and plugging back in solved the problem but it doesn't leave me with much confidence of the unit if it's going to do this at a critical time of year without being noticed.

Is there a reliability issue with the latest firmware?

Ver: 2419   Respuesta: 1

Reset, but still not connecting

lorenzo s
Actualizado 2024-12-19 23:36:08 

Please help. I'll provide a reward for getting my N-12 to work.


lss

Ver: 2997   Respuesta: 1

Random Start

Mario Hardy
Actualizado 2024-12-23 12:56:07 
I don’t know what’s going on my Netro spark randomly started on its own at night. 5 or 6 times a night for 1 min up to 10 min. Yesterday it ranned for nearly 90 minutes. How can I prevent this?  
Ver: 2262   Respuesta: 1