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Wency Pan


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Wifi issues

19
Wency Pan
更新时间 2022-03-01 02:14:04
Hi Anthony, We checked your device and it is in idle mode. This might be a bug and we have enabled your device now. Could you please try again to check the wifi status?…

Meteo
19
Wency Pan
更新时间 2022-02-28 06:21:30
Hi Rob, We found your device status is standby mode. Could you please enable your device to check if it works? Thanks, Wency Netro Support …

Netro Spark
19
Wency Pan
更新时间 2022-02-28 01:20:33
Dear customer, For Spark you can setup a local backup program stored on-device which is nonvolatile. The backup program does not depend on the cloud server and will alw…

future user of your device
19
Wency Pan
更新时间 2022-02-25 06:25:18
Dear customer, 1.If there is no wifi when Netro is watering, Netro will still finish all watering schedules as long as there is power. Netro will send notification when…

Netro Sprite 6 no enciende la bomba
19
Wency Pan
更新时间 2022-02-21 08:23:28
Dear Vanina, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believ…

Pixie Not Charging Sufficiently
19
Wency Pan
更新时间 2022-02-17 02:01:04
Hi Duane, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.    …

whisperer off almost 1 month
19
Wency Pan
更新时间 2022-02-17 01:56:23
Hi Jose, It is the battey issue. Could you please place the sensor under the sunlight for another 2-3 days to charge it up and see if it works? Thanks, Wency …

Netro Whisperer Nuevo 2 dias y no enciende…
19
Wency Pan
更新时间 2022-02-17 01:39:06
Dear Quim, The red flash means the unit has less than 10% power. The winter sunlight may not be very strong.  Could you please place the sensor under the sunli…

Netro Pixie shows only dollar, not euro.
19
Wency Pan
更新时间 2022-02-16 00:40:02

Hi Vieri,


Thanks for your suggestion and I will forward it to our R&D.


Thanks,

Wency

Netro Support

Whisper temperature and solar data availability to ITTT
19
Wency Pan
更新时间 2022-02-14 01:32:59
Hi August, I will forward your request to our R&D. Netro also supports IFTTT and you can find more information about IFTTT here: https://www.netrohome.com/shop/user_gui…

Adding a Whisperer to more than one zone
19
Wency Pan
更新时间 2022-02-09 01:11:17
Dear customer, Netro allows one sensor to monitor up to 3 zones and you need to make sure the zones have similar environmental conditions. Please go to Settings->Sensor…

I can’t seem to be able to reschedule my program

19
Wency Pan
更新时间 2022-02-08 05:02:45
Dear customer, Your device is in ilde mode so it cannot reschedule now. please go to the home page, toggle the "enabled" button to enable your device. Thanks, …

19
Wency Pan
更新时间 2022-02-08 02:34:57
Hi Marcos, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Reg…

Viento
19
Wency Pan
更新时间 2022-01-28 02:19:06
Hi Helidoro, The defalut unit is Mps. If you want to use Km/h, the unit can be set to km/h in settings->account->unit->SI-w.  Thanks, Netro Support …

Issue: Weather underground station is

19
Wency Pan
更新时间 2022-01-27 01:06:19
Hi Wessam, Thanks for reporting this issue and our R&D are working on it. We will fix this issue in the next release of the app. Could you please send your station Id to su…

Programación

19
Wency Pan
更新时间 2022-01-24 01:51:38
Hi Helidoro, Do you see the loading icon if you start manual run from the Home page? Could you please send us the screenshot of the loading icon to support@netrohome.co…

Pixie smart timer battery not charging

19
Wency Pan
更新时间 2022-01-24 01:46:11
Dear Becky, Could you please send your current shipping info to our support email? We will email you a return shipping label take back the unit, check and repair for you.   Tha…

App Crashes on login iOS 15.1.1
19
Wency Pan
更新时间 2022-01-18 00:39:13
Hi Jamie,


We have fixed this issue now.


Thanks,

Netro Support

App Crashes on login iOS 15.1.1
19
Wency Pan
更新时间 2022-01-17 08:24:53

Hi Jamie,


We have fixed this issue and could you please login your account to see if it works now?


Thanks,

Netro Support

App Crashes on login iOS 15.1.1
19
Wency Pan
更新时间 2022-01-17 06:43:18

Hi Jamie,


Our R&D are looking into this issue and we will get back to you soon.


Thanks,

Netro Support