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Netro Inc


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Sensor umidity

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Netro Inc
更新时间 2020-08-10 11:37:08
We noticed that you have just install the sensor for few days. Any possible the soil is very wet recently due to rain or irrigation? Our sensor has self-learning capability, b…

Moisture level for lawn
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Netro Inc
更新时间 2020-08-10 02:41:33
Dear Jan, Netro's algorithm is based on expert gardening knowledge, one of which is to avoid watering equally everyday and instead to water less frequently but deeply. …

Smart watering
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Netro Inc
更新时间 2020-08-07 04:58:56
Hi Alejandro, If you enable the smart zone feature, Netro will skip smart watering and programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regula…

Fases
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Netro Inc
更新时间 2020-08-07 01:25:06
Dear customer,


We have received your email and we will look into this issue and reply to you through email.


Thanks,

Netro Support

Confused about schedule
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Netro Inc
更新时间 2020-08-05 01:51:22
Hi Bowie, Your zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4…

Home Assistant Integration
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Netro Inc
更新时间 2020-08-04 04:49:13
Dear Giabbino, Thanks for contacting us. Netro support Amazon Alexa, Google Home and IFTTT. We currently do not have plan to support Homekit in the near feature. …

Watering "off the books"
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Netro Inc
更新时间 2020-08-03 05:23:08
Dear customer, If you want to water more frequently, we suggest you try the "Frequent" mode(settings -> zones -> SmartZone -> Mode -> Frequent.) You can also choose "cu…

Centralina non chiude valvola

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Netro Inc
更新时间 2020-08-03 03:09:33
Hi Stefano，   We have received your email and we will have our technician help you solve this issue.   Thanks, Netro Support …

Water turned off
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Netro Inc
更新时间 2020-07-31 03:28:23
You should do a manual water to catch up the moisture. In the future, our APP will support reseting moisture by users. 

Watering adjustment at specific time
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Netro Inc
更新时间 2020-07-31 03:13:00
Hi Arthur, You could set your watering preferred time in setting -> preferences -> schedules. Please note if you create a program or restriction, Netro will strictly follow…

Rain Delay

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Netro Inc
更新时间 2020-07-27 07:39:10
Dear RH, If you turn on the smart zone feature, Netro will skip the schedules (including manual schedules from user programs) when there is a chance of significant rain…

Smart scheduling problem with sensor watering adjustment configuration
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Netro Inc
更新时间 2020-07-27 03:16:18
The Moisture to Skip watering 50% constraint forbidden smart schedules as well. When the moisture is above 50%, Netro will not water your yard. Generally speaking, 50% is too …

Skipped watering on calendar and the system still watered...
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Netro Inc
更新时间 2020-07-27 03:11:26
If you want to skip smart schedules on the "schedule" page, please click the schedule, then select "skip all zones". If you select "skip this zone", Netro may water other zones …

Centralina offline
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Netro Inc
更新时间 2020-07-24 04:40:57
Hi Stefano， Sprite will continue to execute the next 32 pre-loaded schedules if the wifi connection is lost. Thanks, Netro Support (google translation) …

ifttt or .ics support
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Netro Inc
更新时间 2020-07-21 02:05:17

Dear Michael,


Thanks for your suggestion and I will forward your suggestion to our R&D.


Thanks,

Netro Support

Whisperer reset WIFI does not work
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Netro Inc
更新时间 2020-07-20 05:51:12
Dear customer, We have received your email and sent you the instructions to reset your sensor. Please let us know if it works. Thanks, Netro Support …

I'm not understanding how "estimated frequency and duration" works...
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Netro Inc
更新时间 2020-07-20 05:48:42
Hi Izio, Please go to the Schedule page to check your next watering time. The estimated frequency and duration is calculated by Netro's algorithm and can be influenced …

Does Netro whisperer underestimate moisture?
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Netro Inc
更新时间 2020-07-17 02:38:47
Hi Rick, The soil around the sensor should be tight, otherwise the moisture reading will be too low and it will be difficult to train the sensor to understand the soil.…

Watering Frequency
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Netro Inc
更新时间 2020-07-16 07:37:08
Hi Andrei, If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rai…

Whisperer night light
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Netro Inc
更新时间 2020-07-16 07:33:54
Dear Arthur, After reporting the data, normally the light on the sensor will turn off shortly. However, the light will stay on if all the following 3 conditions are met…