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Netro Inc


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Plant sensor readings
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Netro Inc
更新时间 2019-06-19 07:20:28
Hi Dan, I believe the 2 sensors are turned off. Can you please press the button on the back twice and see if the light will turn on? If the light turns on, do no…

Amount of Rainfall keeps changing

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Netro Inc
更新时间 2019-06-19 05:53:26
Weather forecast data changes according to time. Netro keeps to fetch the latest data from weather providers (e.g. darksky) one or multiple times every day. That's why you see t…

Configuration for Netro Sprite suggestions requests
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Netro Inc
更新时间 2019-06-17 08:13:02
Hi Tony, 1. The reason why only one zone can run at a time is that the AC power adapter usually only provides 800mA. One valve can consume 300mA and some people have a …

Not watering on any zone
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Netro Inc
更新时间 2019-06-04 05:43:36
Hi Miller, This sounds like a hardware issue. If you have not resolved it please contact us at support@netrohome.com and we will work with you on a solution. Tha…

Don’t Stop !!
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Netro Inc
更新时间 2019-05-27 00:31:13
Dear Eduardo, The issue is probably caused by using a DC power adapter. The Netro Sprite needs an AC power adapter to properly function. Please send a picture of the po…

Sprite seems to open valve then fails to deliver water to the system
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Netro Inc
更新时间 2019-05-19 03:50:11
Hi David, Please use a multi-meter to measure the resistance between the common wire and each zone. The normal reading would be 20-60 Ohms. If the reading is less than …

Zone won’t turn on when manually turn it on
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Netro Inc
更新时间 2019-05-19 03:47:40
Hi Dennis, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believ…

Manual mode fail to shut off
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Netro Inc
更新时间 2019-05-19 03:43:35

Hi Junglim,


The issues with the manual runs are caused by a firmware update and it has been fixed.


Thanks

Netro Inc

Zone 1 manual water time only 1 minute?

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Netro Inc
更新时间 2019-05-14 22:19:56
When you touch the time, there will popup a select box from 1 minute to 60 minutes. In our next app release, we will add 0 minute into selection box for users who want to skip a…

Why is my sprite watering zones multiple times a day
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Netro Inc
更新时间 2019-02-12 02:27:09
Hi Tim, Netro calculates the smart schedules based on weather condition, sprinkler type and other environmental conditions like soil types. If you selected Dripper/emitter …

Needing to connect to a new device
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Netro Inc
更新时间 2018-11-29 05:28:35
Are you using a new Netro account to add the device? If so, what's your old account username? If you know, what's your device's serial number? We could move the device from the …