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Netro Inc


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App Notifications for watering
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Netro Inc
更新时间 2020-04-15 01:39:11
Hi Brett, Thanks for your suggestion and we understand that notification feature should be improved. I will forward it to our R&D. Thanks, Netro Support …

Netro app on google home
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Netro Inc
更新时间 2020-04-13 07:01:49
Hi Danilo, Currently selecting a certain zone in Google Home has not been supported it and we are still working to support it. Thanks, Netro Support …

Wifi issue smart disconnection!

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Netro Inc
更新时间 2020-04-10 12:23:59
Hi Luca, I am trying to understand the situation here. It sounds like your WiFi connection is unstable.  Is your WiFi router far way from the Netro devices and i…

Incorrect weather conditions
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Netro Inc
更新时间 2020-04-10 06:41:50

Hi Andrea,


We have changed the address for you. Please let us know if it works now.


Thanks
Regards,
Netro Support

Programming time vs Restrictions
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Netro Inc
更新时间 2020-04-08 07:15:13
Hi Luca, If you create a program or restriction, Netro will strictly follow the watering time and duration, however, preferences will not. Netro will try to water durin…

Can I check to which weather forecast local station my device is linked when Dark Sky service is on?
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Netro Inc
更新时间 2020-04-08 06:44:18
Hi Luca,   Darksky calculates data from multiple weather stations together. It does not get data from one single station.   Thanks, Netro Support …

Restore device set up into all without RST the unit
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Netro Inc
更新时间 2020-04-08 03:14:35

Hi Luca,


Sorry Netro caanot restore the data if you removed your device.


Thanks,

Netro Support

How to stop watering if device is offline?
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Netro Inc
更新时间 2020-04-08 03:13:16
Hi Luca, If device is offline, you can not stop watering from the app. You will have to unplug the power the stop watering.  Thanks, Netro Support …

Irrigation time of 0 minutes. then?
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Netro Inc
更新时间 2020-04-08 02:53:51
Hi Luca, To do a manual run, user can select all zones to start manual run.  If user would like to skip a certain zone, setting watering time to "0 minute" for a zone w…

Watering notification into SMARTPHONE notification drawer
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Netro Inc
更新时间 2020-04-08 02:47:52
Hi Luca, Thank you so much for your suggestion and design! I will forward your suggestion to our development team and we will discuss about it! Thanks, Netro …

Irrigation time striketrough
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Netro Inc
更新时间 2020-04-08 02:45:48
Hi Luca, The striketrough might be caused during a temporary network outage and your device was offline temporarily.  Thanks, Netro Support …

Settings
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Netro Inc
更新时间 2020-04-08 02:11:16
Hi Massimo, The unit issue has been fixed now. it was caused by an update on the server side last night. Sorry for the inconvenience. Thanks, Netro Inc …

how change weather in celsius or change country?
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Netro Inc
更新时间 2020-04-08 01:35:30
Hi Seb, The unit issue has been fixed now. it was caused by an update on the server side last night. Sorry for the inconvenience. Thanks, Netro Inc …

Home Assistant integration
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Netro Inc
更新时间 2020-04-07 05:42:37

Hi Casey,


Thanks for contacting us and I have forwarded your request to our R&D and we will study later.


Thanks,

Netro Support

Installing Pixie
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Netro Inc
更新时间 2020-04-07 02:58:01
Hi kristin, Your issue can be fixed by changing a filter. Could you please send us email to support@netrohome.com with your Netro account registered email and your ship…

Dark Sky
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Netro Inc
更新时间 2020-04-02 02:33:42
Dear Vardhan, Yes. Dark sky still works for our Netro users. Netro get dark sky service through internal API, it does not matter to smart phone that you use for Netro a…

How to stop watering indefinitely

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Netro Inc
更新时间 2020-03-24 21:32:30
You can set up your device in Idle mode. Please go Settings->Controller->Enabled, slide the enabled button to disable your device. 

Smart scheduling problem
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Netro Inc
更新时间 2020-03-24 06:02:21
Hi Alfonso, 1. We just checked your account and we found Netro waterd your zone 5 after rain for 20 seconds. Did you turn off the smart zone feature manually? Normally …

Instalación wifi

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Netro Inc
更新时间 2020-03-24 02:21:33
Dear customer, It seems that your phone does not have enough memory. You can try these steps: 1. Close all the other apps running on your phone 2. Reboot the …

pixie does not measure humidity correctly
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Netro Inc
更新时间 2020-03-19 08:27:15
Hi Stefano, Please wait for a few days as the new learning period just started and we need more data to re-train the sensor. Meanwhile, we are looking at the dat…