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Netro Inc


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60 minute limit

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Netro Inc
更新时间 2021-06-02 03:07:56

Dear customer,


Thanks for your feedback and I have forwarded it to our R&D. We will discuss about it.


Thanks,

Netro Support

UK watering restrictions

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Netro Inc
更新时间 2021-06-02 03:02:33
Hi Andy, Currently our regulation database only covers some cities in UK. It takes some time for us to cover all the water regulations in UK and we are not sure about t…

Mancata irrigazione

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Netro Inc
更新时间 2021-06-01 08:17:31
Hi Cristian,
We have also received your email and we will have our technician look into this issue. 


Thanks,
Netro Support

Sign it

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Netro Inc
更新时间 2021-06-01 08:16:40
Hi Matthew, Could you please let us know your smart phone brand and type? By default, Netro does not require password every time. Thanks, Netro Support …

Wi-Fi connectivity

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Netro Inc
更新时间 2021-06-01 08:08:21
Dear customer,

We have also received your email and we will have our technician look into this issue. 


Thanks,
Netro Support

Completely ater

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Netro Inc
更新时间 2021-06-01 08:07:46
Hi Bruce, Do you start instant manual run from the home page and Netro waters only three minutes? You can tap the value on the home page to change the watering duration…

Custom weather sources possible?

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Netro Inc
更新时间 2021-06-01 08:03:24
Hi Yuriy, If the default weather provider (DarkSky) doesn't work for you, you could try other weather source in settings->controller->weather provider. Netro supports W…

Wisperer not working

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Netro Inc
更新时间 2021-06-01 08:02:14

Hi Andrea,


We have also received your email and we will have our technician look into this issue. 


Thanks,
Netro Support

Set a kind of alarm to know when the controler is working

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Netro Inc
更新时间 2021-05-31 02:35:19
Hi Petro,  We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. Please let us know if you are interested in…

How program without smart program

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Netro Inc
更新时间 2021-05-31 02:32:49
Hi Petro,  If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic (Settings->Zones…

How do I do long uninterrupted watering?

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Netro Inc
更新时间 2021-05-28 05:04:34
Dear customer, Netro breaks the watering into many pieces to avoid water runoff. You can create muliple programs for each zone to water for 4 hours.  The maximum water…

Buggy system or bad communication

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Netro Inc
更新时间 2021-05-25 07:56:18
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

Connect one whisperer to two pixies

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Netro Inc
更新时间 2021-05-25 06:39:24

Dear customer,


One Whisperer sensor can only connect to one Pixie timer.


Thanks,

Netro Support

2 controllers with one water supply

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Netro Inc
更新时间 2021-05-24 05:47:22
Dear Brad, Currently the controllers are independent from each other.  Multiple controllers are not aware of each other now. For users who have more than 12 zones, we…

Sensor usage

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Netro Inc
更新时间 2021-05-24 05:43:26
 Dear Ilya, Netro allows one sensor to monitor up to 3 zones but you will need to make sure the zones have similar environmental conditions. You can go to  Settings->Se…

Netro Pixie Timer

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Netro Inc
更新时间 2021-05-24 05:39:45

Hi Claudinne, 


Netro does not work with  low pressure or gravity watering systems. 


Thanks, 

Netro Support

Learning

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Netro Inc
更新时间 2021-05-24 00:58:00

Hi John,


It takes about 4~5 days.


Thanks,

Netro Support

If I stop one of my zones from watering it keeps trying Help!!!

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Netro Inc
更新时间 2021-05-21 06:27:40
Dear customer, Please unplug the power and check if the water stops. If the water continues, your sprinklers or valves might have some issues. Also, p…

bad wireless?

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Netro Inc
更新时间 2021-05-20 01:21:19
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

"MQTT(port 1883) is blocked by the router"

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Netro Inc
更新时间 2021-05-20 01:20:43

Dear customer,


We have also received your email and we will get back to you soon.


Thanks,

Netro Support