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Wency Pan


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Smart watering -how do I know
19
Wency Pan
更新時間 2022-05-06 01:30:05
Hi John, In the default setting of Netro smart watering, your zones will be watered automatically by Netro with smart schedules. You can disable the device while mowing…

No moisture reading
19
Wency Pan
更新時間 2022-05-06 01:22:03
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Wifi reconnect issue
19
Wency Pan
更新時間 2022-05-06 01:19:52
Hi Giacomo, We will do a software update for your device and we will let you know when the upgrade is done.  Thanks, Wency Netro Support …

water valve does not work
19
Wency Pan
更新時間 2022-05-06 01:16:20
Hi Paolo, Could you please manually turning on and off the valve (quickly press the button twice) for about 10 times? Please let us know if it works. Thanks, …

Rain stop
19
Wency Pan
更新時間 2022-05-06 01:14:52
Hi Javier, If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant …

Pixie shows "communicating" and timer counting down but valve not open?
19
Wency Pan
更新時間 2022-05-05 06:54:21
Dear customer, Currently Netro syncs every 1 hour. In the default mode, Pixie will go to sleep mode to save power after 5 minutes when it is manually powered o…

Manual schedule with Rain Forecast
19
Wency Pan
更新時間 2022-05-05 06:52:02
Dear Dhar, iIf you turn on the smart zone mode, Netro will skip smart watering and programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulation…

Location outside USA
19
Wency Pan
更新時間 2022-05-05 06:49:06
Dear Eduardo, Could you please send us email to support@netrohome.com with your Netro account registered email and your address? We will look into this issue. Th…

Incorrect rainfall accumulation
19
Wency Pan
更新時間 2022-05-05 06:46:38
Dear customer, Netro sever side get/ Update weather information every early morning at 4 am. Previously Netro may not have updated the weather info. If you have the wea…

Netro Whisperer

19
Wency Pan
更新時間 2022-04-29 06:59:33
Hi Fabrice， The sensor is completely out of battery due to long transportation and need to be charged under direct sunlight.  Please place the sensor under direct su…

Activity not showing on ap
19
Wency Pan
更新時間 2022-04-29 06:57:13
Dear customer, Could you please let us know on which day Netro app not showing watering but sprinkler coming on? If you start manual run, did this happen? Thanks…

19
Wency Pan
更新時間 2022-04-27 02:47:16
HI J H, Currently we have shared user function that can be used for landlord and third-party situation. You can register a main account for a device and add the thir…

Calendar won’t update

19
Wency Pan
更新時間 2022-04-27 02:43:01

Hi Yuanchao, 


We have also received your email and we will look into this issue. 


Thanks, 

Wency 

Netro Support


I can’t figure out why two of my zones are showing as smart zones
19
Wency Pan
更新時間 2022-04-27 02:37:08
Dear Brian, We found you have enabled smart zone feature for your zone 1 and zone 4. In this level, your zone 1 and zone 4 will be watered automatically by Netro with s…

Whisper Sensor
19
Wency Pan
更新時間 2022-04-27 02:21:48
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Blinking light on my Netro
19
Wency Pan
更新時間 2022-04-24 01:51:59
Dear customer, Could you please check your unit LED light status? Is the light fast blink, slow blink,  solid light or no light at all? Thanks, Wency Ne…

ITA Translation
19
Wency Pan
更新時間 2022-04-21 01:55:01
Hi Davide,  I will forward your feedback to our R&D and thanks for offering help！ I will ask our R&D to provide the translation doc.  Thanks,  Wency  Netro…

Cannot remove a tree from my zone #2
19
Wency Pan
更新時間 2022-04-21 01:46:36

Hi Davide, 


After removing the tree, did you save the setting and then it still mixed up? 


Thanks, 

Wency 

Netro Support


Schedule stopped due to low temperature

19
Wency Pan
更新時間 2022-04-20 06:08:22
Hi John, Today's weather forecast is 7℃ to 17℃ and the lowest temperature is 7℃ so Netro skipped your schedules when the lowest temperature is below 7℃. Thanks,…

Netro lose wifi connection
19
Wency Pan
更新時間 2022-04-20 06:03:18
Hi Rob, I can see your firmware is not the newest. Updating it may help the WiFi stability. Could you please send us email to support@netrohome.com with your Netro acco…