Hi Growbro,

Thanks for your request and I will forward it to our R&D.

Thanks,

Netro Support

Hi Steve, 

Netro pixie cannot work with Google Home, though other Netro products (Sprite, Spark, Whisperer) can work with. 

Thanks
Regards, 
Netro Support

Hi Lee,

Please go to the home page. There is a drop down menu and please select your second pixie timer, then tap the "+"button on the upper right corner, go to Add a Product-> Plant sensor and then select the Garden and complete the following procedures to add the sensor. You will need to press the button 6 times on the back of the sensor to change its mode to Setup mode (light blinking slowly).

Please let us know if it works.

Thanks,

Netro Support

Hi Billy,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Hi Thomas, 

You can find some useful information when selecting the soil type from this article:https://www.rhs.org.uk/advice/profile?pid=179 

The slope does not need to be particularly accurate bacause the slope mainly affects the maximum watering time. The larger the slope, the shorter the watering time, and itNetro will break watering into several times. 

Dry spots is determined by the springler system. If there are many dry spots, you can choose the frequent watering mode through settings->zones->specific zone number->smart zone-enabled->Mode. 

Thanks, 

Netro Support

Hi Marc, 

You can use Netro's shared user function. Please let the shared user download the app and use his own email register an account with Netro. Then you can add his email as a shared user in your account. Please go settings->controller->manage users->add manager 

Thanks 

Regards, 

Netro Support

Hi Michele,

When you change the new name for the restriction, there will pop up edit keyboard.  After the edit of the new name, you will need to tap on the "done" button on the screen keyboard, the tap the "save" button on the top right corner. Please let us know if it works. 

Thanks,

Netro Support

Hi Nessy,

You mentioned some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why Netro's smart watering breaks the watering into many pieces to avoid water runoff.

Thanks,

Netro Support

Hi Shai,

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.

If the schedules afterwards are all correctly run and confirmed, it could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.

Thanks,

Netro Support

Hi Nancy, 

Our sever side gets and updates weather information every early morning at 4 am. It's probably that Netro has not updated the rainfall data previously so the moisture level did not go up. Please let us know if you have any further questions. 

Thanks, 

Netro Support

Hi Gary,

We have replied you through email.

Thanks,

Netro Support

Hi Juan,

You can go to the product page on our own website, select "User Manual" and download it. Please scroll the download file and you can find it in Spanish version. https://www.netrohome.com/en/shop/plans/1

Thanks,

Netro Support

Hi Nancy,

Could you please check the soil around the sensor if it's tight enough? If there is large gap between soil and sensor, the air could cause noise. 

Thanks,

Netro Support

Hi Neil,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Hi Jason,

If the power adapter is not working, we will ship you a replacement power adapter. Could you please do a test by connecting your power adapter two strings together for less than one second, and then release. See if there is any spark. Please let us know the result.

Regards,
Netro Support

Hi Gerard,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Hi Dave,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Regards, 

Netro Support

Hi Jacques,

You can find the details about the moisture sensor from this link: https://www.netrohome.com/en/shop/help_center?category=installation&serial=WHISPERER

Could you please take a picture of your broken sensor to support@netrohome.com? We will look into it.

Thanks,

Netro Support

Hi Wally,

 For the 1 minute instant manual run, the system remembers the last duration of the instant manual run and displays that on the home page. The watering time for the program remains unchanged. You can go to settings->programs to verify. 

Thanks,

Netro Support

Dear customer,

 

Are you using the latest beta version? The beta version is using the UTC time so it has the time display error. This error will be fixed in the next release of the app. The actual watering date is 09/08, which is correct. 

 

Sorry about the inconvenience.

Thanks,

Netro Support