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Wency Pan


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does not save location settings

19
Wency Pan
更新時間 2022-04-19 02:14:43
Hi Alessandro, Could you please send us email to support@netrohome.com with your Netro account registered email and your location information. We can help you set th…

Weather underground station iD

19
Wency Pan
更新時間 2022-04-19 02:12:28
Hi Gaspare,  We have added the station id IVALDE12 from our server side for you. The current version app has a bug and wil be fixed in our next release.  Regards…

Feature Request

19
Wency Pan
更新時間 2022-04-19 02:07:08
Hi Tod, Thanks for your suggestion and it is a great point! I will forward it to our R&D. We will discuss about it. Thanks, Wency Netro Support …

Watering days

19
Wency Pan
更新時間 2022-04-19 02:05:51

Hi Jean,


We are looking into this issue and will get back to you soon.


Thanks,

Wency

Netro Support

Cannot add sensor to Pixie controller

19
Wency Pan
更新時間 2022-04-19 02:02:54
Dear customer, Are you adding an existing sensor to your Pixie timer or moving standalone sensors to a zone? To move the stand alone sensor to a zone, first you have…

Manual Run works intermittently

19
Wency Pan
更新時間 2022-04-15 08:50:31
Hi Scott, When the app says the Netro controller is watering,  was it opening the valves?How many of your zones have this issue? Thanks, Wency Netro Suppor…

Zone Size Setting With Overlapping Sprinklers

19
Wency Pan
更新時間 2022-04-15 06:48:41

Dear customer,


We suggest 1000feet. However, zone area will not affect smart watering. It is used to calculate water usage.

Zone Size Setting With Overlapping Sprinklers

19
Wency Pan
更新時間 2022-04-15 05:47:28

Dear customer,


I will ask our R&D and get back to you soon.


Thanks,

Wency

Netro Support

App crash

19
Wency Pan
更新時間 2022-04-15 05:39:56

Hi Jiang,


Thanks for reporting this issue and we will fix this issue in the next release of the app.


Thanks,

Wency

Netro Support

Localization

19
Wency Pan
更新時間 2022-04-13 03:10:36
Dear customer, We can help you reconfigure localization from our server side. Please send us email to support@netrohome.com with your new address and Netro account regi…

Parts for Pixie

19
Wency Pan
更新時間 2022-04-12 02:21:30
Hi Robert,  Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thank…

How to manually run a Sprite sprinkler circuit for testing?

19
Wency Pan
更新時間 2022-04-07 02:36:20
Hi Mike, To test the sprinkler, you can use the instant manual run feature on the Home page to turn on and off the zones instantly. The blue play button is for instant …

Completely lost

19
Wency Pan
更新時間 2022-04-06 08:12:38
Dear customer, For the standby/offline issue, we will fix it in the next release of the app. We have updated it for you from the server side and please login your accou…

Smaller time limits

19
Wency Pan
更新時間 2022-04-06 08:02:28

Hi Rocky,


The minimum duration is one minute and I will forward your request to our R&D.


Thanks,

Wency

Netro Support

Frequency of water and time allotment, manual run, adding a zone

19
Wency Pan
更新時間 2022-04-06 08:00:37
Hi Maureen, You can choose "customized" mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers. Please go settings->zones->s…

manual app do not work

19
Wency Pan
更新時間 2022-04-06 03:07:33
Hi Paolo, Could you please check your current smart phone app version? Please go settings->about>version  let us know the number show after "version". Tha…

app / manual

19
Wency Pan
更新時間 2022-04-06 03:05:24

Hi Paolo,


Could you please let us know your specific issue about app manual?


Thanks,

Wency

Netro Support

Replacement battery packs for Pixie?

19
Wency Pan
更新時間 2022-04-06 03:04:24
Dear customer, We do not sell battery separately. We can ship you a replacement battery and please could you please send us email to support@netrohome.com with your Net…

Pixie problem

19
Wency Pan
更新時間 2022-04-06 02:56:21
Hi Luis, It is possible that the timer was shipped by airplanes and the shipping company may have demagnetize the…

Dark Sky Weather

19
Wency Pan
更新時間 2022-04-02 01:46:03
Dear customer, The previous default provider Darksky stopped its service so we have switched to another provider. Netro sever side gets and updates weather information …