Dark mode and font size (especially a problem with charts) are two things that were going to be addressed a few years ago. Could I please get a current status on when dark mode will be available and when font size, or at least the ability to zoom the app screen will be available? Turning on the Apple magnifier, or having to take a screenshot and then zoom that so that you can read data is very inconvenient. 

I have a zone that keeps overwatering. It has erratic shifts in water percentage, usually occurring after the zone is watered. This results in the zone then coming back on again and running for an extremely long period of time (extra water cycle). I would hate to think that the sensor is bad again, as I’ve had this one replaced twice in the last year. I tried moving the location of it, of course, tried resetting the learning on it, but it is a recurrent situation. 

My netro sprite shows a green light on but remains offline in the app. When I try and run a sprinkler it shows “connecting” and the sprinkler never comes on. I’ve tried unplugging it, resetting, and ensured everything is properly wired. My internet connection is also strong and stable. It has worked perfectly for the past 6 months until now. I purchased it in February of this year. 

Each zone started shutting off after 2mn when doing a manual run. The system has been working for 3 yrs. 

Each zone started shutting off after 2mn when doing a manual run. The system has been working for 3 yrs. 

Can the app be configured to not run on my May 31, July 31 and Aug 31 restrictions? How? I can't figure it out

I have 2 problems with the Netro this year. 

1. The weather auto detect to rain to skip the water session doesn’t work.   No matter how low the threshold I set to, it doesn’t skip the water day when it rains.  I have it set to .1 inch now. 

2. When I set to delay the watering , it doesn’t reschedule the schedule.   It just continue with the watering. 

My system has been watering while it’s pouring outside so many times and wasted so much money on my water bill because this app screwed up so bad.  
Is there a the fix to my problems?

Sprinklers  do not provide sufficient water flow since valves are only opening partially.  Controller provides insufficient signal to open all valves.

I installed a new whisperer 2. Moisture read is 35 %. Trigger is set at 65 %. That is, below this moisture,  watering should be made. Why not? The watering hours are set from 0.00 to 5.00

Netro controller has run fine for 3 or 4 years. Trouble arose overnight. Controller is connected to my WiFi and no lights blinking,  it if I do, say, a manual run, it sends the command to the controller, and the app thinks it is running water, but the valves aren't opening. Have tried to do this with multiple valves, have reconnected to WiFi, etc but can't make it open valves. Ideas? 

Hello, 

How do I purchase a Netro Controller moisture sensor?

Thank you.

I currently have several Netro Whisperer 2 sensors and receive moisture, temp and solar readings. But i also have other soil sensors - e.g., Ecowitt. The two sensors appear to measure soil moisture on different scales. Can someone - from Netro - explain to me clearly how the Whisperer measures moisture and how I should interpret different readings in the same bed (e.g., Ecowitt measures 28%, Whisperer measures 96%). 

Dear Netro Community,

We would like to bring an important issue to your attention regarding customer feedback submitted through the Netro App.

Due to a technical bug in the current version, feedbacks and support inquiries submitted directly via the App since August have not been reaching our backend system. We sincerely apologize for this inconvenience and any delayed responses you may have experienced.

What We Are Doing

Our technical team has identified the root cause and is actively working on a fix. A new app update resolving this issue will be released before the end of this month.

How to Reach Us in the Meantime

If you have submitted a inquiry via the app recently that has gone unanswered, or if you require any customer support or post-purchase assistance right now, please do not use the in-app feedback tool for the time being.

Instead, please email our support team directly from your personal email address at:

📧 support@netrohome.com

Please include your account details and a brief description of your issue in the email so we can assist you as quickly as possible.

We deeply appreciate your patience, understanding, and continued support as we work to improve your experience.

Best regards,

Netro Support Team

Is there any way to use the smart plant sensor gen 2 with my pixie?

I added a pixie to my system and hooked it up to a drop irrigation system from Amazon. My deck plants survived my summer vacation away from them. 

Can you add external choice vs plants ; this device can actually have multiple use like pool filler timer etc thank you ! Pixie 1 solar hose timer

Anyone using the universal devices polyglot plugin for Netro version 0.1.18

In the configuration it states to use my serial number from the Netro Spark which I see on the Netro app but when I add it and click save, Polyglot says it is an invalid serial number

Hello 

My husband suddenly die !! I don t understand nothing with Netro because he used to manage it on his phone 

How can I join some one in France to explain me how can I use it now  I am totally list and désespérate 

Please help me 😢😢

Hello 

My husband suddenly die !! I don t understand nothing with Netro because he used to manage it on his phone 

How can I join some one in France to explain me how can I use it now  I am totally list and désespérate 

Please help me 😢😢

Cómo puedo borrar un controller que aparece en la app y que ahora ya no está funcionando ? Aparece fuera de línea y no puedo borrarlo.

Muchas gracias