Dear customer,

You can set restrictions during a specific time period to avoid watering at non-scheduled times. Our preferences are based on users' preferred watering times, not when they must avoid watering.

Thanks,

Netro Support

Dear customer,

The transfer you have requested is currently only supported from the background. 
You can send an email to support@netrohome.com, describing the specific device zone to which you want to move the plant sensor. Our dedicated support staff will assist you with the transfer.
Thanks,

Netro Support

Dear customer,

If Pixie has not contacted the server for over 24 hours, it will be considered offline. 

Thanks,

Netro Support

Our Netro support has also received the email and will follow up with you after the sale.

Thanks,

Netro Support

Dear customer,

Glad to hear you have solved the problem. If you have any further concerns or questions, please don't hesitate to contact us.

Thanks，

Netro Support

Dear customer,

Could you please let us know how long the red light lasts? Also, could you send us the video to support@netrohome.com? This can help us solve your problem more quickly.

Thanks，

Netro Support

Dear customer, 

We have adjusted the watering duration up to 2 hours. However, currently, it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. And you can send us the problem to support@netrohome.com with your Netro account registered email?

Thanks,

Netro Support

Dear customer,

We sincerely apologize for not testing whether the Rainbird R-Van rotator is compatible with a rotor head. You can test it for yourself.

Dear customer,

Could you send us the problem to support@netrohome.com with your Netro account registered email?

Dear customer,

Could you send us the problem to support@netrohome.com with your Netro account registered email?

Dear customer,

Our controller can easily replace Rain Bird systems and is operated through the app, eliminating the need for rotary switches.

Dear customer,

You can enable basic level selection for Smart Zones to avoid scheduling on rainy days and prevent the generation of a Smart schedule.

Dear customer,

Do you use a DC power supply?  Can you send us the problem to support@netrohome.com with your registered Netro account email?
We will have our technician look into this issue. 

Thanks
Netro Support

Dear customer,

Could you send us the problem to support@netrohome.com with your Netro account registered email?

Dear customer,

Could you send us the problem to support@netrohome.com with your Netro account registered email?

Dear customer,

The Pixie-z1 can be located up to 25 meters away from the hub. Could you send us the problem to support@netrohome.com with your Netro account registered email?