Pixie - Z1

My Pixie Z1 has lost connection with hub. Have reset multiple times, just comes up with hub not detecting any deices. Have replaced batteries,

reset, with no luck. Is the unit faulty? Purchased on 6/6/23. Bought a Pixie 1 so have nothing to check Hub.Have reset that several times to.

Respuesta de Nora Li

6
Nora Li
 Actualizado 2025-01-17 03:30:06

Dear customer,


Your unit may not be faulty. We noticed that there are currently no Pixie-Z1 devices under your hub. Could you please confirm whether you accidentally deleted your Pixie-Z1 device? If so, you may need to rebind it.


Thanks,

Netro Support

Ver: 2066    Me gusta: 0

10
Steve Inwood
 2025-01-19 08:15:13  
As i said in first email, it won't connect !!!!

6
Nora Li
 2025-01-22 02:05:22  
Dear customer,

Please install the Zigbee Hub first, then add the Zigbee Pixie Z1. Here are the digital manuals and installation demonstration videos.

1. Hub Installation:

Digital Manual:
https://netrohome.com/usermanual/usermanualhubz1.pdf
Demonstration Video:
https://youtu.be/W0l-uWh8T-c

2. Pixie Z1 Installation:

Digital Manual:
https://netrohome.com/usermanual/usermanualpixiez1.pdf
Demonstration Video:
https://youtu.be/A6Iz_vN7ZKQ

Thanks,
Netro Support