Hi Ethan,

We will increase the max manual run to 2 hours in the future release.

Thanks,

Wency

Netro Support

Hi Jose,

Currently it is not available to view the data more than 1 year and I will forward your request to our R&D.

Thanks,

Wency

Netro Support

Dear customer,

We were upgrading our server due to rapid increase of active devices connected to the Netro cloud server, at that time the cloud service was temporarily unavailable.

Sorry about the inconvenience.

Regards, 

Wency

Netro Support

Hi Kirk,

Thanks a lot for your suggestion and I will forward it to our R&D.

Thanks,

Wency

Netro Support

Hi Jeff,

Currently the app has a bug to prevent user add station ID from the app, it will be fixed soon in our next release. If you want to change Weather underground station ID, you can let us know. We will change for you. 

Thanks,

Wency

Netro Support

Dear customer,

Yes we recommended using sensors for grass, annual and perennial but not for trees or shrub as their roots are too deep for the sensor to measure the moisture.

Thanks,

Wency

Netro Support

Dear customer,

We have received your email and we will get back to you soon.

Thanks,

Netro Support

Hi Rafael, 

You can setup your IFTTT applets to use the Netatmo weather data. 

1. Go to ifttt.com and click on "Sign up" create an IFTTT account. Then login with your username and password. 
2. Search for "Netro" and go to the Netro service page, or visit Netro Service directly.
3. Click Netatmo Weather station in the listed services.
4. Select a Netro's build-in applet and then select “Click to connect” to active the Netro service. You will be brought to the web login screen for Netro's web app. Please login with your Netro account name and password. 
5. Follow the steps to login your Netamo account.
6. Select a Netro's build-in applet and save the settings.

For more information, please visit the following webpages: https://netrohome.com/en/shop/user_guides/6 

Thanks, 

Wency 

Netro Support

Hi Rafael,

Thanks for your suggestion and I will forward it to our R&D.

Thanks,

Wency

Netro Support

Dear customer,

Do you have a master valve or a pump? Could you please do a test: Manually water each zone for several minutes with 1 minute intervals and check if every zone shuts off after 1 minute every time? 

Thanks,

Wency

Netro Support

Hi Alfonso,

We checked the sensor data and it looks normal now. We will keep monitoring the sensor data.

Regards,

Wency

Hi Jim,

For users who have more than 12 zones, we are thinking about recognizing additional controllers as extensions, not as different units. When adding a second controller, it becomes zones 13-24, the third would be 25-36, etc. In this way, there will be no overlapping of watering times and users can see one schedule for the day and do not need to switch between controllers.

I think one possible workaround it to add restrictions, for example, you can tell one controller to only water on even days and the other one to water on odd days. Or one controller to only water before 7am and the other one only water after 7am.

Please let us know if you have any questions.

Thanks,

Wency

Nero Support

Hi Haris,

We suggest 60%~90% for lawn. Water your lawn when the moisture drops to below 60% and raises it to 90%.

Thanks,

Netro Support

Hi Jannis,

Thanks for your suggestion and it is a great point.  I will forward it to our R&D and we will discuss about it.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Hi Ethan，

Netro does not calculate how much hours of sunlight each week/month/year. I will forward your request to our R&D and we will discuss about it.

Thanks,

Wency

Netro Support

Hi Ken,

Hi Alfonso,

I noticed the exclamation mark on your schedules which means the cloud server did not receive the confirmation from the device. Could you please do a manual run test, see if there is water come out when your manual run start to water. 

Thanks,

Wency

Netro Support

Hi Joachim,

We have updated it for you now.

Thanks,

Wency

Netro Support