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Wency Pan


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Respuestas

Problem: Spark 8 controller stuck on "in communication"
19
Wency Pan
Actualizado 2025-08-11 06:09:00
Hi Stefano, We have checked and found that this is a connection issue caused by the Vodafone network. We will send you an upgrade file via email, and the issue should b…

Scheduled programs not completed

19
Wency Pan
Actualizado 2025-08-11 06:06:52
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We would like to check if there are any rain delay or weather r…

App reports off-line, controller is on-line and web based app is on-line
19
Wency Pan
Actualizado 2025-08-11 06:05:43
Hi Jorge, We will send you an upgrade file via email, and the issue should be resolved after the upgrade. If you have any further concerns or questions, please d…

Interpretation of soil moisture readings by Whisperer
19
Wency Pan
Actualizado 2025-07-30 02:13:35
Dear customer, One of your Whisperers may be faulty as it can't measure temperature. Soil moisture is affected by soil compaction, pH, and sensor insertion depth. After…

Spark not working – won’t start valves despite all attempts
19
Wency Pan
Actualizado 2025-07-30 02:05:24
Dear customer, Our R&D team is actively investigating the cause. We sincerely apologize for any inconvenience this may have caused you. Recently, we’ve noticed that ot…

Issue with Netro Spark
19
Wency Pan
Actualizado 2025-07-29 08:02:01
Dear customer, Could you try contacting your network provider to check for any network restrictions on your end? This is because the issue you're encountering is similar to one…

Why can’t I change my zone off whipsper
19
Wency Pan
Actualizado 2025-07-29 08:00:56
Dear customer,   Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue. …

Watering time
19
Wency Pan
Actualizado 2025-07-24 08:06:30
Dear customer, The moisture level of your sensor is very low, which may indicate that the area hasn't been watered for a long time. That's why the sensor sends notifica…

Change zone order
19
Wency Pan
Actualizado 2025-07-22 02:24:05
Dear customer, Currently, this function is not supported. You will need to create a new program to adjust the order of zones. Thanks, Netro Support …

My programme stop after few minutes

19
Wency Pan
Actualizado 2025-07-22 02:23:12
Dear customer, Do you have a master zone/pump? Could you please do a test: Manually water each zone with 1 minute intervals and check if every zone shuts off after 1 mi…

Whisperer low battery alert

19
Wency Pan
Actualizado 2025-07-22 02:22:11
Dear customer, When the sensor's battery level drops below 20%, it will send an alert through the app. The sensor can be recharged through solar charging or charge the sens…

Problem: Spark 8 controller stuck on “in communication” when activating valves
19
Wency Pan
Actualizado 2025-07-22 02:20:01
Dear customer, You can try upgrading the firmware which should work. We have sent the steps to your email. If you encounter any issues during the process or need furth…

Pause
19
Wency Pan
Actualizado 2025-07-22 02:17:46
Dear customer, Currently, this function is not supported. We have forwarded your feedback to our R&D team for consideration in future updates. Thanks, Netro S…

NETRO PIXIE-Z1 not watering via app or wepage
19
Wency Pan
Actualizado 2025-07-21 05:56:24
Dear customer,   Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue. …

Change the sprinkling schedule

19
Wency Pan
Actualizado 2025-07-15 03:29:10
Dear customer, Would you like to modify the smart watering or the program? The smart watering is automatically generated and cannot be strictly changed. Thanks, …

Valves Turn On manually but dont Turn OFF
19
Wency Pan
Actualizado 2025-07-14 07:42:56

Dear customer,


Could you please check if your water valve and your power adapter are 24VAC? Not DC?


Thanks,

Netro Support

Whisperer Product Enhancement?
19
Wency Pan
Actualizado 2025-07-14 07:41:44
Dear Kirk, Thank you for taking the time to share your detailed feedback—we truly appreciate your insights, as they help us improve our products and support. We’re act…

Spark 8 zones
19
Wency Pan
Actualizado 2025-07-14 07:39:34

Dear customer,


You can download the Netro app, go to Settings->Support->App Features to view more information.


Thanks,

Netro Support

WEATHER CONDITIONS - Rain
19
Wency Pan
Actualizado 2025-07-14 07:38:34
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Sensors missing
19
Wency Pan
Actualizado 2025-07-08 07:07:08
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…