Hi Neil,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Hi Jason,

If the power adapter is not working, we will ship you a replacement power adapter. Could you please do a test by connecting your power adapter two strings together for less than one second, and then release. See if there is any spark. Please let us know the result.

Hi Gerard,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Hi Dave,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Regards, 

Netro Support

Hi Jacques,

You can find the details about the moisture sensor from this link: https://www.netrohome.com/en/shop/help_center?category=installation&serial=WHISPERER

Could you please take a picture of your broken sensor to support@netrohome.com? We will look into it.

Thanks,

Netro Support

Hi Wally,

 For the 1 minute instant manual run, the system remembers the last duration of the instant manual run and displays that on the home page. The watering time for the program remains unchanged. You can go to settings->programs to verify. 

Thanks,

Netro Support

Dear customer,

Are you using the latest beta version? The beta version is using the UTC time so it has the time display error. This error will be fixed in the next release of the app. The actual watering date is 09/08, which is correct. 

Sorry about the inconvenience.

Thanks,

Netro Support

Dear customer,

We have removed it for you from the server side.

Thanks,

Netro Support

Hi Alfonso,

Both Eco mode and EPA mode save more water compared to other watering modes. Deep mode has longer watering frequency than regular mode and it has more watering amount than regular mode.

Thanks,

Netro Support

Hi Sean,

You can customize the weather restrictions now through setting -> preferences -> rain. By default, Netro skip schedules today and tomorrow if today rains more than 0.2 inch. You can customize it, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.5 inch.

Hi JF,

We have deleted it for you from the server side. Please let us know if you have any further questions.

Thanks,

Netro Support

Dear customer,

What power adapter are you using? Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear customer,

We have also received your email and we will get back to you soon.

Thanks,

Netro Support

Dear customer,

We checked your smart schedules and the smart watering is once a week. This is about right. You think it's too many because Netro waters your zone multiple times a day. Your zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.

If you still want to delete and start all over, please write to support@netrohome and I will have our R&D look into it.

Thanks,

Netro Support

Hi Mike,

Thanks for your information and I have forwarded this issue to our R&D. We will add no rain fall data in the "Correct Rainfall" section in the future release of the app. 

Thanks,

Netro Support

Hi Michael,

We have also received your email and replied. Please let us know if it helps.

Thanks,

Netro Support

Hi Javier,

We suggest keep soil moisture for grass in a range, e.g. 60-90%.

Thanks,

Netro Support

Hi Gaspar,

If you want to run your program on a certain day, you can create a one-time program through Settings->Programs->One time run, and then select "Run a cycle now" at the bottom of the page.

Thanks,

Netro Support