Orders page shows an error page

Richard
Updated at 2022-12-03 04:57:33 UTC 
Topic: General

Hi there,


The Netro Account Order page only displays:


instead of the orders.


I have two orders in the system but cannot see the status of either of them.


Thanks

View: 289   Answer: 2

Reset whisperer

Omer Zadikevitch
Updated at 2022-11-07 17:05:32 UTC 
Topic: General

Hello

How do I reset the whisperer

Thanks

View: 146   Answer: 1

Not watering

jons
Updated at 2022-09-16 09:37:00 UTC 
Topic: General
It shows watering, but it is not?
View: 362   Answer: 1

Kickstart the Netro Zigbee Hub and Pixie-Z1

Netro Inc
Updated at 2022-09-13 06:23:11 UTC 
Topic: General

To the Netro community:


We are excited to introduce our new products, the Netro Zigbee Hub and the new smart timer Pixie-Z1. They combined deliver a different experience of smart watering system. 




The Netro Zigbee Hub hosts a long-range local Zigbee network that links all the end devices. It connects to your router (wireless or wired) to transfer data between the end devices and the Netro cloud service. The Hub will work with all our Zigbee products including the new timer Pixie-Z1(introduced below) and the new soil moisture sensor coming this year, as well as the new 4-Zone sprinkler controller and the new weather sensor coming next year.


The new host timer Pixie-Z1 is re-designed from the original Pixie timer in many ways:


1. Always online for instant quick runs. No more sleep mode

2. Powered by two AA alkaline batteries with approximately one year of battery life. Notifications on low battery

3. Supports Google Home and Google Assistant


The Netro Zigbee Hub and Pixie-Z1 are expected to ship in September. To join the Tester program please email to info@netrohome.com and we will send you a discount code in return for feedbacks.


Thanks, 

Netro Inc



View: 50297   Comment: 2

Two zones running at the same time

Jesse Sanchez
Updated at 2022-09-02 03:52:13 UTC 
Topic: General

Anyone running into an issue of having two zones run at the same time when doing a manual run?


View: 365   Answer: 1

Whisperer too weak

Alfonso Olias Sanz
Updated at 2022-08-19 21:10:55 UTC 
Topic: General
Hi there

Just a comment on the wishperee. They are too weak and easy to break, the sensor part that goes into the ground 

My kids just broke a couple playing soccer in the garden. It would be good if you develop one that can be fully placed in the ground and the only visible part is the solar panel





View: 408   Answer: 1

Sprite 12 months scription

Tungster Tran
Updated at 2022-08-16 16:37:00 UTC 
Topic: General
Hello, I paid for a 12 months Sprite subscription and wondering when I am going to receive the device.  It has been 2 weeks and NetroHome refused to respond to my emails.  What is the deal with this?  I guessed bad customer service is expected right?
View: 412   Answer: 1

Manual runs overriding schedule

unislock
Updated at 2022-07-07 12:02:15 UTC 
Topic: General

Is there a way to not have manual runs conflict with the smart schedule?  At times I turn sprinklers on for kids to have fun or to test a newly installed head for a few minutes. These manual runs (even for a minute or two) in these zones are not being run during the next scheduled run. This is frustrating and now I need to do a lot of manual runs to ensure lawn gets appropriate amount of water and is basically taking away my ability to auto schedule. 


Thoughts?


View: 492   Answer: 2

Dark Mode and/ or Font size

Kirk Davis
Updated at 2022-06-30 23:05:11 UTC 
Topic: General
on my iPhone it is nearly impossible to read a lot of the characters because they aren’t in dark black letters it’s a very light thin font. It seems like it would be a lot easier to read if the application supported dark mode. The other option would be to set a preference to increase the font size. That seems like pretty standard request so I’m hoping you guys might be able to get it in a future build.
View: 492   Answer: 1

Chronological order irrigation

Alex78
Updated at 2022-06-20 20:00:26 UTC 
Topic: General
Good morning.  How do you put the zones in chronological order, starting zone 1 first and so on.thank you
View: 686   Answer: 2

Weather Underground

Martin K
Updated at 2022-06-14 15:52:33 UTC 
Topic: General

When will be Netro App be updated to allow customers to add a new location to Wunderground?  Also, when can we adjust the rainfall amount to zero?


Thanks

View: 558   Answer: 1

Setting up the schedule

Sasha Obradovic
Updated at 2022-05-30 22:11:58 UTC 
Topic: General

Hello,

I’m trying to setup schedule for watering for next five months, But watering schedule shows only for two next months. I check the settings and I do have a selected five next month. is there something I’m not doing right?

View: 636   Answer: 2

Night watering

John Kot
Updated at 2022-05-23 21:15:34 UTC 
Topic: General
I’ve read that night watering is not good so why does the device order a watering cycle after 9pm?  Smart watering is enabled on all zones. 
View: 660   Answer: 1

MQTT port is blocked

Jose Juan Dios
Updated at 2022-05-22 11:51:44 UTC 
Topic: General

Hello,

I have a problem when I checked the server status. The app says that the port MQTT is blocked.


Can you help me please?


Thankyou

View: 628   Answer: 1

Smart Zone Scheduling Problem

Jon Storch
Updated at 2022-05-20 22:11:43 UTC 
Topic: General

Hello.  After turning on my sprinkler system back on for the summer this year the Netro has not worked correctly when in Smart Zone mode.

The scheduler will add a dozen of "mini" watering tasks where the next tasks starts immediately after the current one ends. (See picture) 
I have tried resetting the system.  I currently need to have the Netro system disabled and run manual tasks to water my lawn.  What can I do to have my zones in Smart Zone mode and not have this problem?

View: 618   Answer: 1

Whisperer

Fabrice GOUFFRAN
Updated at 2022-05-16 18:02:23 UTC 
Topic: General

Good morning, Italy is my home, I recently started to use Netro replacing an old watering device I have used for several years, so far happy with my choice. I have one whisperer sensor device and I need 2 more but they are sold out on your online website, Amazon italy is also sold out with no forecast on new availability, where can I buy ?. Thank you.

View: 626   Answer: 2

Sprinklers only turn for a few second

Gabriele Wiel
Updated at 2022-05-15 11:11:42 UTC 
Topic: General
good morning

just installed his transformer burned out I had an electrician install a new transformer, now it works but the sprinklers only turn on for a few seconds, what can it be


This is a photo new transformer

View: 827   Answer: 2

Programación

jmgrau
Updated at 2022-05-15 05:30:10 UTC 
Topic: General

Buenos dias, como tengo que programar para que la schedule no actúe solamente funcionen los programas que yo programe.

Si programo algún programa, ahora me sale la schedule también.

Gracias 

View: 584   Answer: 1

instruction manual of the Netro Sprinkler

Rolando Silvano
Updated at 2022-05-11 18:59:03 UTC 
Topic: General

Where can I find the instruction manual of the Netro Sprinkler Smart Controller?

thank you

Silvano

View: 612   Answer: 1

Smart watering -how do I know

John Kot
Updated at 2022-05-05 21:44:57 UTC 
Topic: General
If I have smart watering enabled does it activate sprinklers when it (sprite) determines a need?  If so how do I prevent that when I happen to be mowing the lawn?  
View: 702   Answer: 1