Fixing App "Contact Us" feature not working for Andorid

Netro Support
Updated at 2019-07-15 01:37:42 UTC 

To the Netro android users,


Our Netro app crashes for android on sending messages though Settings->Support->Contact Us suddently. Our R&D are fixing this issue and we expect to have the fixes in place in a few days. We are sorry about the inconvenience.


If you have any questions, please write to us support@netrohome.com and we will make sure to deliver technical support in short time.


Thanks again for your support and trust.


Regards,

Netro Support


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Netro on Apple Watch

Netro Support
Updated at 2019-08-07 06:39:26 UTC 

To the Netro community:


We recently have launched an update for the Netro app on App Store. In the newest iOS version (2.3.0) of the app, Apple Watch is now supported.

In the watch app, users will be able to check the status of the device, the weather data, zone status and view watering schedules in the next 7 days.



Please feel free to explore other new and exciting features that we just added (also available on Android) : 

1.Support Weather Underground PWS

(Settings->Controller->Weather Provider)


2.Rainfall adjustment

(Please go to the Discover page and tap the "+" button on the upper right corner,  select "Correct Rainfall")


3.Enable plant sensors to monitor multiple zones

( Settings->Sensors, select a sensor, go to Zones and select the zones you would like to monitor)

Regards,

Netro Support




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Plant Sensors Monitoring Multiple Zones

Netro Support
Updated at 2019-08-07 06:39:15 UTC 

To the Netro community:


We recently have launched an update for the Netro app on App Store and Google Play. In the newest version of the app, we allow one sensor to monitor up to 3 zones but the user needs to make sure the zones have similar environmental conditions.


Please upgrade your app to the newest version and go to Settings->Sensors, select a sensor, go to Zones and select the zones you would like to monitor.

            

            

After saving the changes, you can go to the Home page and check the topsoil moisture level of your zones reported by sensor.


Please feel free to explore other new and exciting features that we just added : 

1.Support Apple Watch

(only available for iOS )


2.Support Weather Underground PWS

(Settings->Controller->Weather Provider)


3.Rainfall adjustment

(Please go to the Discover page and tap the "+" button on the upper right corner,  select "Correct Rainfall")


Regards,

Netro Support




View: 1656   Comment: 3

Netro has updated max day regulation

Netro Support
Updated at 2019-12-25 01:46:02 UTC 

To the Netro Community,


Recently Netro has enabled the max day Restriction in Settings->Regulation for those cities which limit watering to one or two days per week. We are aware that many cities are under mandatory regulation and the penalty for violating the water regulations is large, therefore, we have enabled the max day regulation.

Users can go to Settings->Regulations to check and please feel free to report us if the regulation is incorrect.

For some local regulations, we are not quite sure if it is conservation plan or mandatory regulation. If the regulation is not needed, please write to us support@netrohome.com and we will check and update our regulation database accordingly.


Thanks,
Netro Support



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How to replace an old controller with more than 12 zones

Netro Inc
Updated at 2019-11-06 09:20:19 UTC 

If your old controller has more than 12 zones, you will need to have 2 Netro controllers to replace it. Please follow the diagram below to safely wire the 2 controllers:



Now you can use the 2 C slots for the common wires and the 2 sets of 1-12 slots for the zone wires. If you do not have a master valve or pump, just ignore the orange wires.


IMPORTANT: the blue wire has to be connected to the left 24VAC on both controllers and the yellow wire has to be connected to the right 24VAC on both controllers.


Please contact us if you need the wire connectors shown in the picture.


Netro Inc

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Netro now supports Spanish, Italian, French and German for Google Assistant

Netro Inc
Updated at 2020-02-28 07:49:20 UTC 


Great news again! We now support Spanish, Italian, French and German for Google Assistant voice control. Please say "Talk to Netro Home" in your Google Assistant app on your phone and link your Netro account before using your google devices.  


In case you experience difficulties in using the Netro Home skill, please write to support@netrohome.com or contact us in the Netro app.  


Thanks,  

Netro Inc


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