App Crashes on login iOS 15.1.1

Jamie Campbell
Updated at 2021-12-29 10:45:55 UTC 

Hello,


Every time I go to login to the app, it crashes back to the iOS Home Screen. I’m running iOS 15.1.1 on an iPhone mini.


Can you help?

View: 134   Answer: 2

Manual recurring programs

Mark Johnston
Updated at 2021-12-23 23:56:32 UTC 

Merry Xmas everyone


I am trying to set up a recurring program that all my zones are watered for 15 minutes each every second day as there is currently a summer heat wave in New Zealand. However when I set the program up it does not show n the schedule. Is there a special trick to saving manual recurring programs??

View: 114   Answer: 1

Zone danssqm ?

SCAN Tektal
Updated at 2021-12-13 18:42:06 UTC 

Can anyone explain what it means ?

View: 118   Answer: 2

Sprite-6 connected but App says offline

Titousensei
Updated at 2021-12-12 22:51:43 UTC 

My controller Sprite-6 is connected with wifi: solid light. The Web app shows that it's running and watering fine (see attachment), but the android app (version 3.0.0) cannot connect to the Sprite-6 and always says "offline". I tried to uninstall and re-install it, but no luck. I also tried installing the iphone app on my wife's iphone, but it's the same. I don't know what's wrong, there's no error message. Is there going to be an updated version of the app to fix this issue? What can I do to resolve this problem?


View: 179   Answer: 4

Login Error

alexepn
Updated at 2021-12-10 19:26:10 UTC 

After app update I’m not able to login. Yes, the id and password are correct. Netro, I need this fixed.

View: 121   Answer: 1

Put Sprite in "paused" mode in winter

Netro Support
Updated at 2021-11-29 02:20:25 UTC 

Put Sprite in "paused" mode in winter 


To put Sprite in "paused" mode in winter, you will have winterize your system. First you will have to blow out the sprinkler. You can look at this video to find some useful information. 

https://www.youtube.com/watch?v=s3YRbJYmvgA&t=99s


This video mentioned that you will have to turn on the sprinkler, so you can use the instant manual run feature in the home page to manually start watering for each zone to make sure all the water is out of system.


Then you should put Sprite in "paused" mode just in case some one (for example the kids) accidentally starts a manually run from the app. To put Sprite in "paused" mode, you can go to the Home page->"Enabled". 



View: 2136   Comment: 0

Multiple zones at once?

Lance Mace
Updated at 2021-11-03 20:03:29 UTC 
Can you run two zones at once? 
View: 153   Answer: 1

Updated app old problem

Szabi Hant
Updated at 2021-11-02 11:39:30 UTC 

I have updated the app and reset my Netro Sprite and still have the same issue. In manual watering Zone 2 stops after 3mins despite I set 10 mins. 

I have no idea what to do now!

View: 155   Answer: 3

Manual watering reset after app restart

Szabi Hant
Updated at 2021-10-23 04:46:29 UTC 

Hi there,

My problem is that I change the watering time to 5min manually for each zone, but the actual watering time is the previous 1min, even when the app shows the new 5min watering. Also after restarting the app it is always goes back to previous 1 min. 

It seems the app doesn't save the new settings. 

Thanks in advance!

View: 197   Answer: 1

Selling the House -- Transfer account

Michael Landesman
Updated at 2021-10-17 21:31:54 UTC 
Is there a way to transfer the account which is already set up and working to a new home owner?  I know we can reset the system and let them build from scratch but it would be easier to transfer the current settings to a new owner.
View: 190   Answer: 1

Can’t run sprinklers manually

plumberman
Updated at 2021-10-15 18:03:25 UTC 
Hello, I am currently trying to winterized my sprinkler heads. I am trying to run each set of sprinklers manually giving time between each zone to allow the compressor to repressurize. The Home Screen in my Netro app does not have a “play” button allowing me to run each zone manually… what gives?? I feel like there must be something I am missing otherwise this app isn’t very well designed. I am aware there is a winter run program, however it doesn’t allow me to set times between zones to allow the air compressor to repressurize, please help!
View: 212   Answer: 3

Manual watering stuck at 5 min

Patrick Dempsey
Updated at 2021-10-09 18:22:25 UTC 

When I tried to water a single station I could not change the time away from 5 minutes. Some stations allow me to change the time but others will not.


What can I do to change a single station to greater than 5 minutes?

View: 191   Answer: 1

Metro Sprinkoer states it's running but it's not

Steve O
Updated at 2021-10-08 19:51:30 UTC 

I have noticed recently that my lawn has been dry. When looking at the app, it states that the schedule ran successfuly. I decided to test manually today and have noticed that even thougit says it is watering, it is not. I would estimate at least a two weeks that it has not ran. Also had a bunch of offline online notifications. I completely disconnected and reconnected from power and still no luck.

h

View: 201   Answer: 2

Service-outage Notice: Technical Problems with Google Home/Assistant and iOS Notifications

Netro Inc
Updated at 2021-10-07 05:53:59 UTC 

Dear Netro users,


We are experiencing technical issues with Google Home/Assistant and iOS notifications due to a recent server update. Currently these services are unavailable. All other features in the Netro app and website are working normally.


Our R&D team is working on the solutions with priority and hopefully they will back online in a few days. We apologize for the inconvenience.


Thanks,

Netro Inc

View: 197   Comment: 0

Winterizing using a third party service

Marc Reisacher
Updated at 2021-09-21 09:56:54 UTC 
How do I give access to the guys that blow my lines out when I'm not there. Is there a way for them to open each zone without me giving them access to my wifi?
View: 326   Answer: 2

How to remove a "device" without sensors?

carloswhisperer
Updated at 2021-09-07 22:45:21 UTC 

Hello,


I bought 2 whisperers and 1 controller.

I set up 1 whisperer as a sensor before trying out the controller because it arrived first.


Then when I got the controller a few days later I "deleted" the sensor and factory-reseted it so I could add it to my controller.

Now I have an empty "Plant Sensor" section in the app (and in the webapp) and I can't delete it


How do I remove the empty section?


View: 212   Answer: 1

ERASING DEVICE IN IOS 2.5.3 APP

Jean-François FOULT
Updated at 2021-08-29 17:46:56 UTC 

How i can erase a divice (whisperer badly installed) in the devices list ?

I did delete it but it always appear in the devices list !


Thanks for help


J Francois

View: 199   Answer: 1

Adjusting Rain Fall

Mike Jones
Updated at 2021-08-24 09:19:23 UTC 

Hi guys an girls. 


New to the whole netro system, have my system all installed and set up. My question is the weather, the smart watering has moved the schedule due to. The weather saying we had rain yesterday. But there was no rain fall in my area yesterday. I've tried to correct this in the app but it will only let me select 1mm as the minimum value. Even this is adjusting my schedule. So it's not really that smart if it's claiming to have rained when it didn't an not allowing me to input the correct amount. This need to be addressed in a future app update as if the app thinks it has rained and it has not I need to be able to correct this. 


Regards

Miky 

View: 269   Answer: 2

access to data

Jose Lao
Updated at 2021-08-14 15:46:27 UTC 

How can I get (and download in csv or similar) historical daily data about spended irrigation time for each zone, it could be usefull ir order to see how to reduce the watering bill.

Thanks

Jose

View: 237   Answer: 1

Eric

Eric Alexandre
Updated at 2021-07-25 05:56:52 UTC 

How can I set the Netro up to  water only on two specific days - the same days each week?


View: 234   Answer: 1