Wency Pan
Updated at 2022-03-24 06:41:38 UTC

Hi Juan,


It is probably the sensor is out of battery so it does not report data. Please leave the sensor under sunlight for 3~5 days to check if it works.

 

Thanks,

Wency

Netro Support


View: 992    Like: 0


Juan Pascual
2022-03-26 00:35:38 UTC  
Llevan más de una semana bajo el sol, y la luz no es roja, es blanca!
Wency Pan
2022-03-28 07:00:15 UTC  
Hi Juan,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Juan Pascual
2022-04-11 08:42:42 UTC  
Había una incidencia con la clave wifi, todo está correcto ! Ya funcionado