Wency Pan
Updated at 2022-04-06 02:56:21 UTC

Hi Luis,


It is possible that the timer was shipped by airplanes and the shipping company may have demagnetize the internal valve. Manually turning on and off the valve (quickly press the button twice) for about 10 times can fix this issue.

Thanks

Wency

Netro Support

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Luis Borrás
2022-04-08 05:07:09 UTC  
Imposible, I've tried so many times and all 3 have the same problem, I can not use them...
Any other solution?? We have to change them?? Please let me know, the temperature is rising.
Thanks
Wency Pan
2022-04-08 06:46:20 UTC  
Hi Luis,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support