Pixie problem

Hello,

I have a big problem with my pixie, since I bought them. I have them connected into the app, but when I open the tap they never cut the water, the irrigation is on all the time.  


Do anyone knows where is the problem?


Thanks


Answer From Wency Pan

19
Wency Pan
 Updated at 2022-04-06 02:56:21 UTC

Hi Luis,


It is possible that the timer was shipped by airplanes and the shipping company may have demagnetize the internal valve. Manually turning on and off the valve (quickly press the button twice) for about 10 times can fix this issue.

Thanks

Wency

Netro Support

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39
Luis Borrás
 2022-04-08 05:07:09 UTC  
Imposible, I've tried so many times and all 3 have the same problem, I can not use them...
Any other solution?? We have to change them?? Please let me know, the temperature is rising.
Thanks
19
Wency Pan
 2022-04-08 06:46:20 UTC  
Hi Luis,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support