does not save location settings

I go to 'settings', location, and see OH United states.  the fields are protected and cannot be entered.  I go to the city I activate the samsung pass which enters the country Italy.  Save.  but when I return he did not save.  

I attach mp4 link



https://drive.google.com/file/d/1bhdM3LfRJ1OllTYUMGNNff1uxeMWQ071/view?usp=drivesdk

Answer From Wency Pan

19
Wency Pan
 Updated at 2022-04-19 02:14:43 UTC

Hi Alessandro,


Could you please send us email to support@netrohome.com with your Netro account registered email and your location information. We can help you set the location from our server side.


Thanks,

Wency

Netro Support

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