Wency Pan
Updated at 2022-05-19 02:23:52 UTC

Hi Shirley, 

Could you please send us email to support@netrohome.com? We will have our technician look into this issue. 

Please make sure your router is turned on and has a signal of at least 2 bars on your phone at the location where your timer is installed. The timer only connects to 2.4 GHz Wi-Fi networks. 


Thanks 

Wency 

Netro Support

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