Wency Pan
Updated at 2022-05-24 07:53:25 UTC

Hi Ramón,

Coudl you please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.
Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support


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Ramón Sellés
2022-05-28 17:15:19 UTC  
The Wi-Fi signal is correct and the router tells me that it has the Pixie signal when it communicates, I reprogrammed the Wi-Fi and it worked on April 22, 23 and 28, both in manual and programmed operation, then I program it to work manually and it doesn't work. The battery is charged ranges from 90 to 100%. This is desperate. I have programmed the connection frequency from 1 hour to 3 hours in case it was a battery problem, but nothing.
Wency Pan
2022-06-02 08:22:30 UTC  
Hi Ramón,

Could you please send us email to support@netrohome.com with your Netro account registered email?