Yellow Triangle Symbol

OnePlus Venom
Updated at 2019-07-26 14:11:58 UTC
Topic: Netro app

Hello everyone,

I just noticed a yellow triangle symbol next to a watering schedule that was set for today.

Any idea what that yellow triangle means?

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Netro Support
Updated at 2019-07-29 06:51:14 UTC

Dear customer,


When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.

 

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:

 

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)

 

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.


Please write to support@netrohome.com if you have any further questions.

Thanks,

Netro Support

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