Netro Inc
Updated at 2019-08-04 22:14:33 UTC

Hi Robert,


If the controller lost connection, in most cases you do not need to reset the router. Simply reboot the controller (unplug power and replug in) and it will reconnect.


Thanks,

Netro Inc

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Sheryl New
2019-10-27 19:17:11 UTC  
What if that doesn't work? Neither does rebooting the router. Now what?
Netro Support
2019-10-30 01:21:08 UTC  
Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look to this issue. 

Thanks
Regards, 
Netro Support