Please following the below steps to do a reset again, see if it works:
- Power off the device(unplug the power adapter)
- Wait for 2 seconds, replug the power back in
- Wait for 3 minutes for the device to start up
- Press the reset button for less than 1 seconds to do a soft reset
- Wait for 5 seconds. This should set the light to slow blinking.
- Then you can go to the Netro app -> settings-> controller -> change wifi network/password.
Please let us know if it helps and you can reply to firstname.lastname@example.org