Netro Support
Updated at 2019-09-26 01:12:04 UTC
Hi Carlos, 

Please following the below steps to do a reset again, see if it works:

  1. Power off the device(unplug the power adapter)
  2. Wait for 2 seconds, replug the power back in
  3. Wait for 3 minutes for the device to start up
  4. Press the reset button for less than 1 seconds to do a soft reset
  5. Wait for 5 seconds. This should set the light to slow blinking.
  6. Then you can go to the Netro app -> settings-> controller -> change wifi network/password.
Please let us know if it helps and you can reply to

Netro Support
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Carlos Oliveira
2019-09-26 13:18:35 UTC  
Thank you. It worked.