21

Netro Customer

Lives in: Midlothian, VA, US
Using: SPARK-16 ,
Growing: Kentucky Bluegrass, Tall Fescue

Comments

Didn’t water. Exclamation point inside of triangle

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Netro Inc
Updated at 2020-11-04 00:49:22 UTC
When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.

If the schedules afterwards are all correctly run, it could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.

Thanks,
Netro Support

Cycle And Soak?

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Netro Inc
Updated at 2021-04-27 08:49:07 UTC

Dear customer,


You can add rest time for watering and it can be configured in the app (setting->preferences->scheduling->Rest time) 


Thanks,

Netro Support

Set a kind of alarm to know when the controler is working

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Netro Inc
Updated at 2021-05-31 02:35:19 UTC

Hi Petro, 


We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. Please let us know if you are interested in trying this feature and if yes we will enable it internally for you. In the next app release there will be a public on/off control for this feature. 


Thanks, 

Netro Support

Wisperer not working

3
Ken Wiens
Updated at 2021-06-01 05:03:30 UTC
After a winter, I set mine in the sun during the days for 5 weeks and under a regular light every night. After 5 weeks, I got one to work (I have 3). According to the device status, after 5 weeks of charging it achieved 8% charge. For the other 2 I next plan to explore replacing the batteries ( they appear dead anyway so if I break them trying to replace the batteries I'm no worse off)

Looking for Beta testers

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Netro Inc
Updated at 2021-06-11 06:11:28 UTC
Topic: Netro app

Dear all Netro customers,


The long waited new version (3.0.0) of the Netro app is on the horizon. The major improvements of this version are


1. faster in loading data 


2. new manual run interface


3. new home view design


4. more languages supported


We sincerely invite you to join the Beta testing program. Please email to support@netrohome.com or leave a message below if you would like to try the new app. Any feedback would be greatly appreciated !


Thanks,

Netro App Team




Smart Controller Not Very Smart

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Wency Pan
Updated at 2021-09-08 03:14:50 UTC

Dear customer,

 

Are you using the latest beta version? The beta version is using the UTC time so it has the time display error. This error will be fixed in the next release of the app. The actual watering date is 09/08, which is correct. 

 

Sorry about the inconvenience.

Thanks,

Netro Support