My pixie sprinkler keels since 24h on status sleeping even if it should go on line twice a day, usually did until yesterday, it does not water nor using programs nor manually. I am far from my home what can I do?

I set up the pixie timer, everithing seems ok but the valve does not opens, nor with program nor in manual mode, no water at all.

can you help me?

When trying to use the Pixie to manually water the garden, I go to the Netro app and select the pixie. It shows "sleeping", 99%charged. I then select "manual run" and set a time. The app then grays out and says "communicating" as the timer begins counting down my preset manual time but the valve stays closed. Why? When does it open? 

I live in Spain and ubication selector do not let me specify my correcto location. I assume It is requieres to provide the Meteorological service the place where to predict weather, so if location is incorrect, the weather too and the watering planning is not optimized properly.

Please work It out un Next app releases.

I live in Katy Texas and have been using the Netro water controller in smart mode for over 2 years with no problems.  We received at least 1.5in of rain on the April 25, so I was dismayed to find my sprinkler system watering my yard on the morning of the 26th.  The rain graph in the app is showing 0.03in for the 25th and is clearly wrong.  I have tried changing to all the different weather providers, but the total rain accumulation doesn't change.  The frontal system that caused the rain passed over the entire area, so this is not a situation of local shower only affecting a localized area.   

I find the most of the time when I do a manual run, the station select get stuck on communicating….  I keep trying over a period of time and eventually one of the times I hit the Play button it goes straight to Watering and the manual run is successful.

Just booted a pair of Pixies for the coming grow season having recharged the packs via USB.  One unit is fine, the other booted one then shutdown and is dead.  I swapped the batteries around and the problem followed the the battery.   I don't see a replacement battery pack on the store so how do I get this replaced?   Pixies got bought last year.  

Recently, I noticed that whenever my zone 2 starts (whether manually or automatically), zone 3 turns on as well. This is causing the water pressure to be low to the point where neither zone 2 nor zone 3 are properly watered. This is also causing an unnecessary water waste. Would you please assist?

Hello,

My pixie is in standby and does not execute the scheduled programs.

What can I do to change that ?

Thanks 

La valvola dell'acqua è rimasta bloccata aperta e non si chiude.

I just can't figure out this interface or scheduling or even how to turn the zones on or off.   It just seems too complex for a simple task.   Is there a guide or something?   

Good Afternoon Everyone,

My Pixie is having issues charging via solar. I live in San Diego, CA and my backyard is not shaded; the device gets at least 8-9 hours of sunlight per day, but that only yields about 8-10% battery. I have it set to check in every 4 hours. So it shouldn’t be burning through the battery too much, and the problem started only about a two months ago.

Thank you all for your help in advance!

Duane

seems that whisperer didnt collect data for almost one month!!, this is due to battery? we are in winter but it’s installed on a sunny place!! and app did no send alerts when this happens!!?

Anyone have an issue with the pixie battery not charging from the unit using solar? My battery level is down to 19% and I live in Hawaii, lots of sun. Not sure if I did something wrong.

Hi have my whisperer installed in a garden bed, it saying 0% moisture when the soil is quite wet and it is saying temp is 200 C up to 380 C I have reset it many times but continues to give these readings.

I am a distributor of netro products in Vietnam market
My customer just sent back a product with a burnt electronic device inside (pictured). can you tell me what the possible reason is and how to fix it.
- 220V (stable) power supply
- no lightning or explosion
- Full safety equipment to protect electrical equipment when there is a problem.

Thank you very much

I have no restrictions set, yet the app is indicating that restrictions are set and scheduled days are being skipped when they should not be.  Please see app screen shots.

Hi

I added an afternoon program after the morning one had run to run daily as very hot over next few days. After setting it up I went into schedule to make sure it was there and all that appears on the day is the morning schedule with a yellow triangle with exclamation mark instead of the usual tick to say it was done. I did see it running the morning schedule.

Why doesn't the afternoon schedule show up as well as the morning one?

Paul

I reset my Whisperer sensor by following the reset instructions and on restart it flashed white. I added the sensor via the app but it didn’t produce a WiFi signal and I couldn’t connect to it in Settings on my iPhone. After a while it flashes dark blue. 

Howdy!

I recently purchased a Spark 16 and have wired it in to a current srinkler system which was working fine with an old Toro controller. 

The Spark is acting very unusual, compred to the old system. As per the instruction booklet, I wired 8 wires in Zone 1-8 for the 8 sprinkler zones which are being used. I then wired the 24VAC and Common wires (x3)  in without an issue.

At first, both manual, smart and program modes worked with no issue.

I then tried to run a manual start with each zone runnig for 1 minute as a test. The app seemed to not be able to turn off the manual program if I hit the stop button in the app.

The unit was acting like there was no issue (valve test and server test on the app all looked fine), but if a program was due to run, the unit woudl display that a zone was active/watering, when it clearly was not watering or active.

I then did a full reset and install of the unit, and am still having the same issue.

The sprinkler wiring has 3 common wires - if I wire them all into the left hand side C wire port on the Aprk, it seems to struggle with turning on any zones at all, but intermitterntly. If I wire two of them into the left hand side C port, and one of them into the right hand side C port, the spark cant seem to turn off the sprinklers after they have turned on.

Help! It seems to be a common wire issue, and the app/unit also seems to be buggy.