I am a distributor of netro products in Vietnam market
My customer just sent back a product with a burnt electronic device inside (pictured). can you tell me what the possible reason is and how to fix it.
- 220V (stable) power supply
- no lightning or explosion
- Full safety equipment to protect electrical equipment when there is a problem.

Thank you very much

I have no restrictions set, yet the app is indicating that restrictions are set and scheduled days are being skipped when they should not be.  Please see app screen shots.

Hi

I added an afternoon program after the morning one had run to run daily as very hot over next few days. After setting it up I went into schedule to make sure it was there and all that appears on the day is the morning schedule with a yellow triangle with exclamation mark instead of the usual tick to say it was done. I did see it running the morning schedule.

Why doesn't the afternoon schedule show up as well as the morning one?

Paul

I reset my Whisperer sensor by following the reset instructions and on restart it flashed white. I added the sensor via the app but it didn’t produce a WiFi signal and I couldn’t connect to it in Settings on my iPhone. After a while it flashes dark blue. 

Howdy!

I recently purchased a Spark 16 and have wired it in to a current srinkler system which was working fine with an old Toro controller. 

The Spark is acting very unusual, compred to the old system. As per the instruction booklet, I wired 8 wires in Zone 1-8 for the 8 sprinkler zones which are being used. I then wired the 24VAC and Common wires (x3)  in without an issue.

At first, both manual, smart and program modes worked with no issue.

I then tried to run a manual start with each zone runnig for 1 minute as a test. The app seemed to not be able to turn off the manual program if I hit the stop button in the app.

The unit was acting like there was no issue (valve test and server test on the app all looked fine), but if a program was due to run, the unit woudl display that a zone was active/watering, when it clearly was not watering or active.

I then did a full reset and install of the unit, and am still having the same issue.

The sprinkler wiring has 3 common wires - if I wire them all into the left hand side C wire port on the Aprk, it seems to struggle with turning on any zones at all, but intermitterntly. If I wire two of them into the left hand side C port, and one of them into the right hand side C port, the spark cant seem to turn off the sprinklers after they have turned on.

Help! It seems to be a common wire issue, and the app/unit also seems to be buggy.

My Pixie can't enable manual mode, when i manually launch the app it says "Pending" and it doesn't work

I recently bought a whisperer and for the first few days it worked perfectly but now it consistently reports the temperature as being over 300 degrees celcius, and soil moisture at 0% even while it has been raining here for a week.

I've tried relocating the whisperer and deleting and re-setting it up twice but get the same result.

I'm unsure what else to try. Does anyone have advice or a fix for issues like this?

Thanks.

Hi 

All my whisperers after few months of use has started peeling off the solar panel protection. At the same time they have started to fail.

Is this a recurrent issue? Is this bad quality? 

They haven’t lasted much…

Thanks

Why am I getting these yellow triangles and no water?

I have 2 whisperers and have the same behaviour from both.  One worked for a few months and then failed.  The second one is brand new and never has worked.

For both devices I have done the full reset many times.  The reset and subsequent setup appear to work.  The Whisperer connects to the network and I can change the LED colour (so I know my phone and the whisperer are talking).  I then power off the whisperer and turn it back on for a transmission test.  The device powers on, the LED comes on and then within about 20 seconds the LED turns red and the unit shuts off.  This is supposed to indicate that the whisperer cannot reconnect to the network (and that I should move closer to my router).  I moved it right up to within 1 foot of the router and still cannot reconnect.

The fact that I had 2 of these and neither works suggested the problem was not with the devices, so I replaced the router with a high end Asus Zenwifi mesh network.  This still did not resolve the problem.

I do not believe I have a battery issue.  The units have sat in the sun for about 6 weeks during this testing.  The support documentation in 1 place says the setup must be done within 20ft of the router and in another place says the setup must be done within 20 feet of the sprite.  I've tried both and in both cases the setup appears to work properly. But in no case can I reconnect to my network after the unit is set up.

Both units are hardware version 2.2 and firmware version 2.2.0.  My app version is 2.5.3.  Server Status reports OK (response time 1.0 s)

Any suggestions for what else I can try?

We recently had chipmunks chew through  the fiberoptic connection for our computer hookup, not before we were advised to install a new Bell router with a different ID and password. But I can't seem to get the Netro system to recognize this new router and its ID, and it has gone offline. Several attempts to get it to go online failed.

The control panel has a slowly flashing white light indicating that it is in a holding mode, I understand.

Can you help me through a re-connection please? The system has been a life-saver to date....

Neil Hobbs, Sydenham, Ontario.

We had a huge lightning bolt crack by our house and now my new Netro watering system is offline. Is there any way I can get a new power supply to try and get the system back online. I am really bummed that it’s offline. 

Hi

Despite numerous trials i cannot connect the box to the website. 

Help needed

Regards 

I have programmed the 8 zones in my Sprite water controller to run 20 minutes at each station. However, it keeps watering based on some manual settings as noted in the red circles below that I have changed over and over to coincide with the program. It still just resets to 1 minute on several stations. What do I need to do to fix this?

My Whisperer seems constantly reading 91% moisture when I know for a fact it is NOT ?  Any ideas or how can I report this it is like 2 weeks old ?

My Netro goes offline in the middle of the night every so often, no power outages or Internet outages, so wondering what people are doing wen this occurs short of unplugging and re-plugging it in.  I am thinking of installing a smart plug to reboot it each morning so I don't miss any watering cycles.  What are people doing?

Hi all,

My problem is that in the app it appears that it is watering each area and the reality is that it either does not water at all or water less time. I have been on vacation for a few days and I have found the dry grass and two trees without leaves. A disaster. I have been communicating with the support service by email for several days and I do not have a clear answer to this problem. Can anybody help me?

Thanks a lot,

Daniel

In the daily pie chart the temperature seems correct, but in the weekly chart the temperature is different. The same for other parameters.

The graphic is very poor.

 Any suggestion.

Thanks Paolo

One zone suddenly stopped working. I can activate the zone by manually turning the solenoid. I have unplugged and restarted Netro. In the app, it shows the zone running but no water is flowing. Any ideas?

whisperer solar photovoltaic protector film degradation is normal after 6 months?

Jose