Wency Pan
Updated at 2023-08-07 04:50:15 UTC

Dear customer,


We've noticed that installing ferrules can be challenging, and there's a risk of them coming loose, which could potentially disrupt the functionality. Given these considerations, we would like to advise against using ferrules on the wiring to ensure a smoother user experience.


Thanks,

Netro Support

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Bob Howard
2023-08-10 23:26:18 UTC  
Ok. Then may I suggest the installation video be redone that removes using ferrules on the power supply connections, then there's no ambiguity.
Wency Pan
2023-08-14 05:17:16 UTC  
Dear customer,

I deeply apologize for the confusion caused by the installation video. Your feedback is valuable to us, and I will certainly discuss this with our team.

Thanks,
Wency
Netro Support

Wency Pan
2023-08-14 05:17:19 UTC  
Dear customer,

I deeply apologize for the confusion caused by the installation video. Your feedback is valuable to us, and I will certainly discuss this with our team.

Thanks,
Wency
Netro Support