Wency Pan
Updated at 2023-08-10 05:41:37 UTC

Dear customer, 


May I inquire if your product is the Netro Spark Controller? If you have not set up the backup program for the Spark Controller, it will continue to execute the next 128 pre-loaded schedules if the Wi-Fi connection is lost, for example the router or the internet service is down. 


The recently launched Netro Hub product continues to execute the following 32 pre-loaded schedules for each Pixie-Z1 if the Wi-Fi connection is lost. For more detailed information regarding the Netro Hub and Pixie-Z1, you can view: https://netrohome.com/en/shop/products/pixie_z1 


Thanks, 

Wency 

Netro Support

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