NETRO PIXIE-Z1 not watering via app or wepage

I cannot activate my PIXIE-Z1 to water, it is with brand new batteries, it says 100%, it is online and app and webpage react as all is fine and watering, but unfortunately nothing happens with the device. It works if I push twice the button on the device.


What could the issue be?

Thank you in advance

Answer From Wency Pan

19
Wency Pan
 Updated at 2025-07-21 05:56:24 UTC

Dear customer,

 

Could you please send us email to support@netrohome.com with your Netro account registered email?


We will have our technician look into this issue. 
Thanks, 
Netro Support

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