Spark 16 works only in manual

Hello, I’ve installed netro app on my iPhone, followed the procedure to connect the spark 16 and everything is fine, but when I try to activate valves with the app, the led turn white.

If I remove spark 16 from the app, the led turn green and I can only activate valves from the controller,

Any solution?

Thanks


Davide

Answer From Wency Pan

19
Wency Pan
 Updated at 2025-08-15 02:23:38 UTC

Hi Davide,


If you are using Vodafone, we can resolve this issue by remotely upgrading your device. Please first set up your unit. After completion, do not enable the zone yet, then contact us support@netrohome.com, and we will upgrade it via the server.


Thanks,

Netro Support



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