Hi Marcos,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Hi Helidoro,

The defalut unit is Mps. If you want to use Km/h, the unit can be set to km/h in settings->account->unit->SI-w. 

Thanks,

Netro Support

Hi Wessam,

Thanks,

Wency

Hi Helidoro,

Do you see the loading icon if you start manual run from the Home page? Could you please send us the screenshot of the loading icon to support@netrohome.com? 

Thanks,

Netro Support

We have fixed this issue now.

Hi Jamie,

We have fixed this issue and could you please login your account to see if it works now?

Thanks,

Netro Support

Hi Jamie,

Our R&D are looking into this issue and we will get back to you soon.

Thanks,

Netro Support

Hi Mick,

Could you please send us email to support@netrohome.com with your Netro account registered email?

 Hi Jamie,

Could you try to uninstall the Netro app and reinstall to see if it helps?

Thanks,

Netro Support

Dear customer,

You can try the beta version of v3.0.1 on Google play and join the tester program to see if the issue has been fixed. The 3.0.1 android app can only be accessible when you join the Beta tester program on Google play. We will also launch the official 3.0.1 this week and you should be able to use it as a regular user too.

Thanks,

Netro Support

Hi Ben,

Netro sever side gets/updates weather information every early morning at 4 am. If the default weather provider doesn't work for you, you could try other weather source in settings->controller->weather provider. Please let us know if it works.

Thanks,

Netro Support

Hi August，

Thanks for reporting this issue and our R&D are working on it. We will fix this issue in the next release of the app. Currently we have set KFLORLAN660 Id for you from our server side.

Thanks,

Netro Support

Hi Nguyễn,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We have fixed this issue now.

Thanks,

Netro Support

Hi Mick,

Thanks for reporting this issue and our R&D are working on it. This bug will be fixed soon.

Thanks,

Netro Support

Hi Alan,

If you skip a zone in the Schedule page, then the restrictions will aotomatically appear in the Schedule page. Did you select "Skip this zone", "Skip all zones" on a certain day?

Thanks,

Netro Support

Hi Darren,

It is possible the battery is complete out and they need to be recharged. The sunlight in the winter is very week but that should improve in spring. Do you have an incandescent lamp, if so you can use it to charge the sensors for 3 days and they should be back to live.

Thanks,

Netro Support

Hi Paul,

Our R&D has fixed this issue and it should work now. For the exclamation mark, when Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.

In your case, if the schedules afterwards are all correctly run, it could just be a temporary network issue. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.

Thanks,

Wency

Netro Support

Hi Mark,

Could you please make sure you selected all zones and also select this month(December) in the program? You can go to Settings->Programs->Months to verify.

Thanks,

Netro Support