Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks, 
Netro Support

Dear customer, 

May I ask if water comes out when you do the manual run?

If it still doesn't work, please send an email to support@netrohome.com and we will look into it.

Thanks,
Netro Support

Dear customer,

We are looking into it and will get back you soon.

Thanks,

Netro Support

Dear customer,

Netro allows one sensor to monitor up to 3 zones but the user needs to make sure the zones have similar environmental conditions. You will need at least 2 sensors.

Thanks,

Netro Support

Dear customer,

Sorry we are not very clear. If possible, could you please draw a diagram to support@netrohome.com? Should the fourth area be opened when the other areas are opened?

Thanks,

Netro Support

Dear customer,

It seems the water pressure may be insufficient for optimal performance. A pressure booster pump installed in the pipeline would likely be necessary to increase the flow, as the current pressure might be inadequate to meet the system’s requirements.

Thanks,

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks, 
Netro Support

Dear customer,

Currently, each program can only be set with one start time and one end time. To water both morning and evening watering, you will need to create two separate programs. I have forwarded your suggestion to our R&D team for further consideration as we continue to improve our system.

Thanks,

Netro Support

Dear customer,

Thank you for sharing your feedback and understand your concerns. We have forwarded your suggestion to our R&D.

Thanks,

Netro Support

Hi Jean,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Thank you for reaching out and sharing your feedback with us. We truly appreciate your suggestion to extend the Whisperer's linking capability to 4 zones, and we’ll certainly take this into consideration for future updates.

Thanks,

Netro Support

Dear customer,

Thank you for pointing this out! We truly appreciate your feedback and will make the necessary adjustments to the translation accordingly.

If you have any further suggestions or questions, please don’t hesitate to let us know.

Thanks,

Netro Support

Dear customer,

Thank you for your valuable suggestion! We truly appreciate your feedback and will take it into consideration. In the future, we plan to add an Indoor Mode.

If you have any further suggestions or questions, please don’t hesitate to let us know. We’re here to help!

Thanks,

Netro Support

Dear customer,

I have forwarded your post to our R&D and we will get back to you soon.

Thanks,

Netro Support

Dear customer,

If you want to program specific zones to water twice in one day, you can go to Settings->Programs to create two programs.

If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule.

Thanks,

Wency

Netro Support

Dear customer,

This is our check on the validity of the current device data. May I inquire if this situation occurs frequently or only once? If it happens frequently, could you please describe more details?

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 

Regards, 

Wency

Dear customer,

May I ask if three water valves are running simultaneously? Can you send us the wiring diagram to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

To replace your old controller, you can find the attached photo for reference. 

Please let us know if it works.

Thanks,

Wency

Netro Support