Netro Inc


Kickstarters for Pixie, the Smart Hose Faucet Timer

Netro Inc
Updated at 2019-06-05 01:59:12 UTC
Topic: Connected Home, Smart Watering

To the Netro community:

We are very excited to introduce our new product, Pixie, the WiFi-connected Hose Faucet Timer. We have spent almost a year designing and developing the smart timer and now it is ready to meet the users.  

We believe Pixie is a great choice if you have water systems running through hose faucet. It is as smart as Sprite and can pair with Whisperer. It is solar powered and has a removable battery for quick charge. If you like the features in the Netro app, it has all the access to them.

For more information about Pixie, please email to info@netrohome.com or simply leave a message/comment below and we will send you a promotion code for the first 50 buyers.


Netro Inc

Weather Company API- Revenue stream for Netro

Simon Sollberger
Updated at 2019-05-07 13:59:03 UTC
I second that - dark sky for San Francisco has been very inaccurate... for weeks it has been showing partly cloudy with 19% chance of rain even though it was mostly sunny/ today it is raining and it shows partly cloudy with 2% chance of rain ... 

Zone 1 manual water time only 1 minute?

Jannis Drew
Updated at 2019-05-14 07:03:00 UTC
Got it, you have to hold down on the time to select a new one. 

Not watering on any zone

A Miller
Updated at 2019-06-02 18:39:10 UTC
Topic: Troubleshooting
The sprite worked perfect for about 3 weeks. Went out of town for a week, during that time it snowed for the entire duration of my trip. The unit worked as it should and didnt water. However when it should have picked up its schedule after weather cleared it did not. It will not run its zone at all. I have checked the resistance on all zones solenoids and they are fine at 28 ohm. I reconnected my old hunter system and all zones worked properly with that controller. So whats the next step?

controller firmware

Netro Support
Updated at 2019-04-01 02:36:59 UTC

Hi Magnus,

We only update firmware when we find bugs. When there is need for update, the new firmware will be automatically downloaded to the device.

Unexpected smart schedule

Netro Inc
Updated at 2019-08-13 06:06:17 UTC

Dear Tony, 

Netro's smart schedules are dynamic. All smart schedules in the future could be adjusted if new events happen, for example, weather forecast data updates, new whisperer sensor data. Therefore, it's possible that the smart schedules you saw today will be updated tomorrow. For your specific case, two of your smart schedules on 12th could be skipped due to high moisture level reported by your whisperer sensor. As you mentioned, by default if the moisture level reported by Whisperer sensor is above 80%,  smart schedules will be skipped. You can update the threshold to higher or lower value if you need. 

Introducing the Referral Program

OK Hitz
Updated at 2019-08-26 01:40:35 UTC

before adding such a “referral” program - how about answering questions in a timely matter here? 

My Netro is lagging and it’s honestly a pain working with it. If I water manually it will show in the app but won’t actually water. Also when starting the manual watering for all zones I’ll constantly get a network error. 

Once you got all your stuff working and happy customers, the referrals will take care of themselves. But right now I don’t feel confident of recommending this to anyone I know. 

Whisperer not working as expected

Netro Inc
Updated at 2019-09-10 05:55:26 UTC

Hi Tony,

We can send us a newer version of the sensor which could solve the issue. Please email your address to support@netrohome.com if it sounds like a good solution.


Netro Support

Updated at 2019-09-29 13:59:02 UTC
Topic: Connected Home

It’s like the app doesn’t know it’s connected 

To the correct WiFi although it is.  Bought a new sensor - not connecting since upgrade to iOS 13. Please advise. See pictures. 

Black Friday

John Mayer
Updated at 2019-11-22 10:40:22 UTC
Topic: General
Hello Netro, will you have a black Friday offer? 

App Crashes on adding product

Updated at 2020-02-24 20:24:10 UTC
Topic: Netro App


I just received my Pixie and Whisperer and wanted to set them up using my iPhone. 

Therefore I launch the app and go to "Add Product", select the Pixie and then I'm promted to enter my location and a name for the timer.

When I click on "next" the app crashes and returns to the home screen. 100% reproducible. I tried to enter different adress and name, but couldn't make it work. Crashes every time. 

Reinstall also didn't solve the problem.

Netro App: 2.4.0

iPhone 11 Pro

iOS 13.3.1

German (also tried English)

Let me know, if you need anything else to reproduce/solve this issue or if there is something that I could do to prevent it. 
So far, I couldn't find anything in the forum here.

BR Lukas

PS. I just tried also on my iPad Air 2 - same crash.

App Crashes on adding product

Matthias Resatz
Updated at 2020-03-08 07:23:57 UTC
Hello, I have the same problem in AUSTRIA! Is there any solution? 

alexa & pixie

Netro Inc
Updated at 2020-03-12 02:41:52 UTC

Hi Stefano,

Which Alexa still are you using? It should be the Netro Home skill not the Netro skill.

Also, I think you will see the Netro device in the skill. It is completely on voice command and after you link your Netro account you can just say the commands to Alexa.

Netro Inc

To save newly planted Healing Garden for Homless Veterans I need how to set up a "Test Run" program on Sprite--Netro closed and virus closedown upon us! HELP Please.

Updated at 2020-03-22 01:02:39 UTC

Oh,  Looks like I  may have answered my own question.  

In desperation after writing my question just now, I deleted the app from my phone because I could not get to the log in page because the dumb program (I guess) wouldn't let me do a "Test Run" once I had started setting up the controller but was stuck because I couldn't hook to WiFi 'cause there is none yet.  

But upon deleting the Netro App from my phone and then getting it again from the Apple App Store, now I CAN get to the log-in page and, lo and behold, there is the Test-run button at the bottom of the page!!    Obviously it should be accessible from inside the setup if there is no WiFi available too!!

im not at the site, and it looks like I need to be in bluetooth range so i will go there now (before the lockdown for the virus becomes more total, as many expect) and hopefully it will now work and the landscape will be safe for at least a month.  I will add another answer once I see if indeed it works.  

Yohan Morgan.   

Smart scheduling problem

Netro Inc
Updated at 2020-03-24 06:02:21 UTC

Hi Alfonso,

1. We just checked your account and we found Netro waterd your zone 5 after rain for 20 seconds. Did you turn off the smart zone feature manually? Normally Netro will skip watering after rain, however, the moisture level for you zone 5 is still low after rain because slight rain amount was reported by weather provider (PWS). Your zone 5 is associated with sensor and Netro uses both the top soil and deep soil moisture to estimate moisture level.

2. I talked to our R&D and we will support this feature of changing the moisture level to a lower value in the next release of the app. We can open this feature for you currently from the server side and please let us know if you would like to try.


Netro Support

Programming time vs Restrictions

Netro Inc
Updated at 2020-04-08 07:15:13 UTC

Hi Luca,

If you create a program or restriction, Netro will strictly follow the watering time and duration, however, preferences will not. Netro will try to water during your preferred time. However, if Netro believes your watering is not enough, it will still water your zones regardless of you preferred watering time. 

Yes restriction is a more flexible way than programs to set time range and many other rules that can be applied to all or to specific zone.

When you create a program, please make sure it will not conflict with restrictions. If programming time range is different from time range set with restriction rules, Netro will not water.

Netro has three watering modes, please check this article for more information. https://netrohome.com/forum/posts/111

Netro Support

How to stop watering if device is offline?

Netro Inc
Updated at 2020-04-08 03:13:16 UTC

Hi Luca,

If device is offline, you can not stop watering from the app. You will have to unplug the power the stop watering. 


Netro Support

Which Alexa app?

Netro Inc
Updated at 2020-04-17 02:21:19 UTC

Hi Jeffry,

Please use "Netrohome" and disable "Netro". Amazon Alexa needs consistent training, we are still improving the training. Thanks for your feedback, I will bring this to our teach team attention.


Netro Support

Range of whisperer

Netro Inc
Updated at 2020-04-17 02:35:44 UTC

Hi Fraco,

The sensor can only measure the humidity of the place where it is inserted but not an large area. It cannot measure the soil moisture level within a few meters of the surrounding area.  However, the general humidity of the soil where sensor is inserted does not have much difference.  So when inserting it,  we suggest find a place which represents the average condition for your zone, not place sensor in  special places, such as edges, pits, blocked places, etc.


Netro Support

Forecast vs Expectation

Netro Inc
Updated at 2020-04-18 02:08:12 UTC


Rain expectation uses the amount of rainfall multiplied by the probability of the rainfall to compare the threshold.

Example: If the smart zone feature is turned on, Netro will skip the schedules when there is a chance of significant rain(>0.2 inch). If rainfall is 0.2 inches but probability is 50%, then 0.2*0.5 = 0.1, 0.1 is less than 0.2, so the watering will go as scheduled. But if rainfall is 0.5 inches with 50% probability, then the Smart Zone will cancel the watering schedule for that day. 


Netro Support