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Wency Pan


Novedades

Respuestas

Purchasing Whisperer in the UK

19
Wency Pan
Actualizado 2023-10-07 00:53:47
Dear customer, Sorry, we are unable to waive the shipping fee. Netro offers free shipping on orders over $150, otherwise $25* for the UK. Currently, we only offe…

Whisperer 2 "serial already in used" issue
19
Wency Pan
Actualizado 2023-10-07 00:46:58
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

Does the "smart" behind Netro Sprite & Spark use data from Whisperer?
19
Wency Pan
Actualizado 2023-10-07 00:46:23
Dear customer, Yes a Whisperersensor can be assigned a zone. In this case, the Sprite can utilize the data from the Whisperer to optimize the watering schedule. …

Schedule

19
Wency Pan
Actualizado 2023-09-28 02:14:46
Dear customer, You can reset the unit to start over. The RST button is located underneath cover and is next to the AC adapter wiring slots. It is marked RST. Please hol…

Horario

19
Wency Pan
Actualizado 2023-09-28 02:12:12

Dear customer,


Yes you can go to Settings->Programs to edit the watering duration and start time.


Thanks,

Netro Support

Unrequested watering cycle
19
Wency Pan
Actualizado 2023-09-25 01:49:19

Dear customer,


We have also received your email and will get back to you soon.


Thanks,

Wency

Netro Support

19
Wency Pan
Actualizado 2023-09-20 01:41:03
Dear customer, If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant…

My device is offline
19
Wency Pan
Actualizado 2023-09-19 05:52:30
Dear customer, Could you please change the WiFi channel from your WiFi router? Use a personal hotspot to test whether the connection issue is with the Netro device or y…

Copy setting to new spark device
19
Wency Pan
Actualizado 2023-09-18 05:57:44

Dear customer,


Currently, Netro does not provide support for this feature, so you will need to set it manually.

Thanks,

Wency

Netro Support

How to leave a valve open all the time.

19
Wency Pan
Actualizado 2023-09-15 07:28:08
Hi David, We do not support opening the water valve for a long time at the moment. Currently, our maximum watering time is 1 hour. If you have any further concerns or que…

smart zone advanced range
19
Wency Pan
Actualizado 2023-09-14 02:23:11
Dear customer, We understand that in many countries, flow rates are often measured in volume per minute, while our app requires this data in inches per hour. Therefore,…

Scheduling Issue
19
Wency Pan
Actualizado 2023-09-14 02:15:53
Dear customer, I apologize for the inconvenience. This issue was due to a bug on our server and we have fixed this usse. Your scheduling should be functioning correctly…

Change Wifi problem
19
Wency Pan
Actualizado 2023-09-13 00:48:51

Dear customer,


We have also received your email and we will get back to you soon.


Thanks,

Wency

Netro Support

Soil moisture adjustment
19
Wency Pan
Actualizado 2023-09-13 00:47:38

Dear customer,


We will support this feature in our next release. Thank you for your suggestion.


Thanks.

Wency

Netro Support

Arghhh, so horrible
19
Wency Pan
Actualizado 2023-09-11 05:56:34
Dear customer, Are you using Pixie-1 timer? By default, your Pixie turns on its WiFi module once every hour to sync up with the server. The sync-up usually takes less t…

Parallel Run of watering
19
Wency Pan
Actualizado 2023-09-11 05:54:26
Dear customer, Currently Netro can only run one zone at a time, so different zones for the same time cannot be created.  Thanks, Wency Netro Support …

Watering by moisture level higher 90%
19
Wency Pan
Actualizado 2023-09-05 01:53:30
Dear customer,  92% moisture level means there won't be any watering scheduled. If you see a watering schedule set for two to three days later, it's normal. This schedu…

smart watering
19
Wency Pan
Actualizado 2023-09-05 01:17:48
Dear customer, You can go to Settings->Zones->Smart Zone (Settings->Garden->Smart Zone for Pixie Timer) and toggle the enable button. When the smart zone is disabled, the s…

Zones water at for a small amount of time.
19
Wency Pan
Actualizado 2023-09-05 01:12:23
Dear customer, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you be…

PIXIE-1 Low pressure IN - gravity irrigation systems don't Work
19
Wency Pan
Actualizado 2023-09-04 00:50:42
Dear customer, Sorry, the PIXIE-1 timer requires a water source with sufficient pressure, either from tap water or a pressurized water source. In your case, the water p…